Mpho Sikhwari

To enhance my personal skills, capabilities and knowledge in an organization which recognizes the value of hard work and trust me with the responsibilities and challenges.

General Restaurant Manager - KFC{Food City}

(2017-01 - 2022-12)

• Monitor daily operations, including food preparation, cash handling, inventory management and staffing level
• Lead and motivate a team of employees to ensure that all customers' standards are met
• Ensure the restaurant operates efficiently, meeting all health and safety regulations and adhering to the company policies and procedures
• Interpreting and acting on profit and loss(P&L)
• Forecasting and effective labor scheduling

Junior Area Coach - KFC{Food City}

(2022-12)

• Oversee Two Restaurants {KFC Clove Dene and KFC Thatchield }
• Operational Leadership: Ensure each restaurant consistently meets or exceeds company standards in quality, service, cleanliness, and profitability. Monitor and analyse key performance metrics to identify areas of improvement and implement effective strategies.
• Team Development: Recruit, train, and mentor Restaurant Managers, fostering a culture of continuous development and high performance. Conduct regular performance reviews and provide constructive feedback to support team growth.
• Customer Focus: Champion an unwavering commitment to delivering outstanding customer experience across all locations. Address customer feedback proactively to enhance satisfaction and loyalty.
• Financial Management: Assist in developing and managing budgets for each restaurant in my two stores. Optimize financial performance through effective cost control, labour management, and sales growth initiatives.
• Compliance and Standards: Ensure adherence to health, safety, and food hygiene regulations. Uphold brand standards and policies across all operations.

Diploma - Computer - Limp Tech Computer Training Centre (2014)

Grade 12 - Matric - Silemale Secondary School (2010)

N6 - Engineering - Northern Technical college (2022)