Mpume

A seasoned and results-driven professional with extensive experience in education, customer service, marketing, stakeholder management, and business consulting. Proven ability to lead teams, manage high-level stakeholder relationships, drive brand visibility, and deliver operational excellence across public and private sector environments. Known for strong communication skills, attention to detail, and a practical, solutions-oriented approach.

Director: Stakeholder Management at Nokuzisa Consulting (2021-01 – Present)

• Provide expert advisory and consulting services to businesses across management, finance, marketing, and operations.
• Analyse business processes to identify inefficiencies, risks, and growth barriers.
• Design and implement improved workflows and operational processes.
• Facilitate training and capacity-building initiatives for management and staff.
• Support businesses in sourcing funding, including loans, angel investors, and venture capital.
• Manage and strengthen stakeholder relationships to support long-term business sustainability.

Marketing & Stakeholder Relations at AVBOB (2019-01 – 2021-12)

• Marketed the AVBOB brand and promoted financial products and services.
• Ensured compliance with regulatory requirements including FICA, FAIS, and Anti-Money Laundering.
• Resolved customer queries efficiently while maintaining high service standards.
• Managed branch office expenses within approved budgets.
• Drove profitability and operational efficiency initiatives.
• Built and maintained sustainable relationships with key stakeholders and community partners.

Media, Public Relations & Stakeholder Manager at Mazisi Kunene Foundation (2015-01 – 2019-12)

• Developed and implemented media and marketing strategies to enhance brand visibility.
• Managed stakeholder engagement with public and private sector partners.
• Secured strategic partnerships with Durban Tourism and eThekwini Municipality.
• Played a key role in positioning the Mazisi Kunene Museum as a recognised local history museum.

Marketing, Sales & Events Coordinator at Durban International Convention Centre (DICC) (2008-01 – 2015-12)

• Coordinated high-profile marketing campaigns, events, and conferences.
• Maintained and enhanced the public image and reputation of the DICC.
• Delivered successful projects including FIFA World Cup activations and Metro FM Awards.
• Recognised for excellence in sales coordination, customer service, and event execution.

Administrative Clerk at Phumelela Business Consulting (2007-01 – 2008-12)

• Provided administrative and operational support to consulting teams.
• Managed documentation, data capturing, and office coordination.

Customer Service Consultant at Standard Bank (2006-01 – 2007-12)

• Opened and managed transactional banking accounts.
• Conducted financial fitness assessments for clients.
• Achieved agreed sales targets through direct marketing.
• Updated client records and policies on internal banking systems.

Teacher Librarian at Department of Education (1989-01 – 2005-12)

• Managed school library resources and literacy programmes.
• Successfully secured sponsorship to build and fully furnish a school library.

Certificate in Project Management – Wits Business School (2018-01)

BCom in Marketing (1st Year) – Mancosa

Qualification in Secretarial – KIB Business School (2001-01)

Diploma in Library Science – Esikhawini College of Education (1995-01)

Diploma in Secondary Teachers – Esikhawini College of Education (1988-01)

National Senior Certificate – Dlangezwa High School (1985-01)