Mpumehnonduh Ndebele

Responsible for general administration duties by filling and information available to customers and completing feedback registers to ensure timeous responses to all correspondence and queries thereby ensuring the follow-up of outstanding and pended matters and also ensuring customer satisfaction. Undertake related duties as directed by the mentor. Scheduling of meetings and taking minutes of meetings and preparing word processing transcripts when necessary.

Graduate Work Experience Programme - EThekwini Municipality

(2024-04 - 2026-03)

• Responsible for general administration duties by filling and information available to customers and completing feedback registers to ensure timeous responses to all correspondence and queries thereby ensuring the follow-up of outstanding and pended matters and also ensuring customer satisfaction.
• Undertake related duties as directed by the mentor.
• Scheduling of meetings and taking minutes of meetings and preparing word processing transcripts when necessary.
• Compiling monthly reports for the centres.
• Assist users with online applications for vacancies, employee self-services and password resetting.
• Answer and make telephone calls on behalf of manager and take messages professionally.
• Capturing new employee's payroll for functionalities.
• Type reports, letters and monitor flow of documents in the office.
• Provide support in the meetings and workshops involving the office.
• Assess application for correct completion identifying data.
• Attend to information sharing, queries and complaints from customers.
• Scrutinize and verify information on completed applications if all are in order.
• Ensuring all walk-in and telephonically customers seeking assistance are treated courteously and are attended to in accordance with the Batho Pele Principles.
• Assist the Department with the filling of any documents.
• Receiving and answering incoming calls and emails.
• Capturing and verifying banking details for payroll.
• Updating databases with new or revised information as necessary.
• Collecting data and inputting information into databases.
• Guide applicants on application procedures & related conditions, e.g. meeting the minimum requirements.
• Liaise with recruitment administrators on the correlations of job description to the advert.
• Attending and undertaking community presentation, e.g. Masakhane, community based career Expo, etc.
• Performs an administration function.
• Attends to public counter and telephonic quires.
• Perform reception function.
• Capturing DOI forms in the system.
• Correlate and capture information for the weekly/monthly report.
• Performing word processing, spreadsheets and relevant filling.
• Maintain an updated filing system in the office.
• Handle confidential documents.
• Organising and servicing meetings producing agendas and taking minutes.
• Develop and maintain a current and accurate filling system.
• Safe keeping of stationery and ordering stationery.
• Responsible for filling of both public and confidential information documents and other general correspondence for the office.

Administrator – Coordinator - Impucuzeko Skills and Training Development

(2022-07 - 2023-06)

• Selecting specific reports options, viewing report selection and printing reports.
• Attending to queries pertaining to the accuracy of data, accessing and making available hardcopy source documentation.
• Setting up database format for projects taking into account and other information requirement for processing.
• Preparing, organising and storing information in paper and digital form.
• Dealing with queries on the phone and by email.
• Updating computer records using a database.
• Printing and photocopying.
• Organising events.
• Typing up letters and reports.
• Helping visitors at reception.
• Filling.
• Writes and distributes meeting agendas and minutes.

Postgraduate Certificate in Education - University Of KwaZulu-Natal

Bachelor of Public Administration - University of Zululand

Matric/Grade 12 - Ndlongolwane High School (2015)