Mpumelelo Dlamini

I have morethan a dacade of experience in clien service, I'm passionate about delivering excellent customer service and ensuring client satisfaction.

I believe I would be a valuable asset to your team. I have a proven track record of delivering excellent customer service and ensuring client satisfaction.

In my current role as a Communications Consultant, I am responsible for sorting and distributing outgoing mails and SMS, as well as engaging with customers to address their queries and concerns. I have successfully implemented strategies to improve customer retention and have been commended for my ability to effectively handle complex situations. Additionally, my previous Call Center expertise from both VIP 24/7 and Standard Bank has equipped me with the skills needed to a diverse range of customer interactions.

My Long Term Insurance Certificate has provided me with an insight to approach every customer interaction holistically.