Mpumi Precious

Dedicated IT professional with +1 year experience across Technical support and multi level (L1-L3). Strong in troubleshooting, system maintenance, Hardware diagnostics and ITLS-based operations. Delivers high-quality customers services, resolves complex technical issues and support enterprise-level IT environment with professionalism and consistency

TECHNICAL SUPPORT - INFYSTRAT SOFTWARE SOLUTIONS

(2024-01 - 2025-01)

• Assisted in monitoring system performance and preparing uptime and service reports
• Performed system diagnostic software updates and patching
• Followed ITIL process for incident problem and request management
• Provided Tier 1-2 support

ADMINISTRATION ASSISTANCE

(2017-01 - 2018-01)

• Customer service interaction
• Performed database clean-up, Filing and Data Capturing
• Filing Documents
• Co-ordinated procurement tracking with internal departments

IOS SUPPORT TECHNICIAN AND SALES CONSULTANT - iSTORE

(2019-01 - 2021-01)

• Provided Level 1 support for iPhones and MacBooks via calls and live chat
• Assisted customer with troubleshooting, warranty queries and repair bookings
• Resolve Apple software and products issues while maintaining high CSAT stores

DIPLOMA IN INFORMATION TECHNOLOGY - NETWORKS - RICHFIELD GRADUATE INSTITUTE (2020-01 - 2023-01)