Mthinteli Maxwell Mnani

Versatile administration and customer-service professional with over 9 years of experience supporting customers, operations, logistics and office environments. Skilled in customer enquiries, complaint escalation, data capturing, records administration, reporting, reception support and stakeholder communication. Combines strong communication and organisational ability with practical experience in high-volume, target-driven and compliance-focused workplaces.

Container Yard Logistics Coordinator - White Bird Logistics - Atlantis, Western Cape

• Coordinated daily yard operations and communicated with drivers and operational teams.
• Managed logistics documentation, proof of delivery records, debriefing processes and container bookings.
• Supervised a team of more than 20 employees.
• Monitored fleet movements and route performance.
• Coordinated CTMPT export and import bookings.

Call Centre Agent - Gauteng City College (via Global Capital) - Bellville, Western Cape

• Handled inbound and outbound customer enquiries professionally and efficiently.
• Maintained accurate customer records, prepared reports and escalated complex issues.
• Worked consistently in a target-driven environment.

Warehouse Operator | Checker - BLU by Adcorp (Clients: DSV Transport & Logistics and TFG Jewellery) - Cape Town

• Supported warehouse operations and order fulfilment.
• Performed picking, packing, sealing and shipping activities.
• Maintained accurate inventory records and conducted quality-control checks.
• Checked and counted approximately 20,000 jewellery orders daily while maintaining 100% accuracy.

Cross-Dock Administrative Clerk - Singamandla Retail Solutions (Client: Shoprite Cilmor DC) - Brackenfell, Western Cape

• Captured inventory and fleet information accurately.
• Supported receiving, verification and reporting processes.
• Coordinated urgent loading and dispatch activities.
• Maintained organised and accurate operational documentation.

ICT Education Assistant | School Administration Clerical Assistant - Mawushe Primary School (via PYEI) - Tsomo, Eastern Cape

• Assisted with reception, administration and ICT-related queries.
• Supported approximately 15 educators and more than 200 learners.
• Managed ICT equipment and communicated with relevant stakeholders.
• Assisted with classroom management, contributing to an 80% improvement in language pass rates.

Dispatcher | Assistant Fleet Controller | E-Commerce Administrative Clerk - RTT Logistics - Jet Park, Gauteng

• Coordinated dispatch and logistics activities.
• Supervised staff and drivers, contributing positively to customer satisfaction.
• Managed inventory, fleet activities and proof of delivery administration.
• Coordinated e-commerce picking, consolidation and shipping processes.

N5 - Human Resources Management - Springfield FET College

National Senior Certificate: Grade 12 - Vuyanimawethu Secondary School