Mulalo Dickson

Motivated Junior Software Developer with a strong foundation in software and web development, experienced in Java, C#, and SQL. Familiar with Git and version control systems, code reviews, and troubleshooting. Passionate about digital transformation and artificial intelligence (AI), with exposure to tools like ChatGPT and Copilot and an interest in AI/ML concepts and cloud platforms.

Understanding of Agile and Scrum methodology, with a focus on continuous improvement and building quality applications.

Call Center Agent at Digicall (MTN Emergency Services) (2023-12 – 2024-01)

Worked with digital systems and logged incidents on computer systems. Used internal platforms and IT systems to support service operations.

• Worked with digital systems
• Logged incidents on computer systems
• Used internal platforms and IT systems
• Supported service operations through system use

Call Center Agent at Digicall (MTN Emergency Services) (2024-12 – 2025-01)

Continued work with digital systems and internal platforms to support service operations.

• Worked with digital systems
• Logged incidents on computer systems
• Used internal platforms and IT systems
• Supported service operations through system use

Diploma in IT Software Development – Rosebank College (2023 – 2025)

Grade 12 – Vuwani Secondary School (2019 – 2019)