Business Support Analyst/Consultant
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Business Support and IT professional with Bsc in Computer Science and 3+ years of experience in IT operations, System support and stakeholder management. Skilled at performance tracking, and process improvement. Strong background in customer and broker experience support, backed by hands on technical expertise in software development, application monitoring and issue resolution
Currently serving as a business/IT Support Analyst/Consultant at Hollard insurance, specialises in SLA monitoring. Application performance tracking, and broker support. I also have a strong technical foundation in Python, SQL, Spring Boot and react, complemented by hands on experience in reporting, issue resolution, and process improvement.
My career experience includes development of automated tools, enhancing customer and broker experience and collaborating across business and IT teams to drive operational efficiency.
Holds BSc in Computer Science and information systems From University of Venda.
Currently doing Hons in Business information systems at university of Venda
