Muzi Themba

Project Coordination and Administration Professional with over 5 years of combined experience in project coordination, administration, operations, IT systems support, reporting, data management, customer service, governance and compliance. Currently working as a Project Coordinator at In2IT (PTY) LTD, coordinating service requests, assigning activities, monitoring progress, maintaining accurate records, preparing operational reports, monitoring SLA performance and communicating with customers, Project Managers, Service Delivery Managers and internal teams. Experienced in workload coordination, task tracking, issue escalation, stakeholder communication, documentation, supplier quotation administration, invoice verification, inventory and asset control, and preventative maintenance support.

Proficient in Microsoft Office and Microsoft Excel, with experience using ticketing and service management systems. Holds a National Diploma in Financial Information Systems (NQF Level 6) and a National Certificate in Information Technology: Systems Support (NQF Level 5).

Project Coordinator at In2IT (PTY) LTD (2021-02 – Present)

• Coordinate operational service activities and workloads to support timely completion and agreed service requirements.
• Assign service requests and tasks to relevant team members and monitor progress through to resolution.
• Track outstanding activities, deadlines and service requests and follow up where action is required.
• Maintain accurate operational records, service-request information and supporting documentation.
• Monitor SLA performance and identify activities requiring escalation or follow-up.
• Communicate progress updates and operational information to customers, Project Managers, Service Delivery Managers and internal teams.
• Manage escalations and coordinate responses to unresolved issues and delays.
• Compile daily operational reports using Microsoft Excel.
• Attend daily operational meetings and provide updates on workloads, progress, outstanding activities and service issues.
• Coordinate supplier quotations and supporting documentation for operational requirements.
• Verify supplier invoices and supporting documentation as part of financial compliance processes.
• Support inventory and asset control activities and maintain accurate records.
• Support preventative maintenance rollouts and verify completion documentation.
• Assist with coordinating multiple operational priorities while maintaining accuracy and deadlines.
• Support process compliance and identify opportunities to improve operational efficiency.

Admin: Business Services at In2IT (PTY) LTD (2019-02 – 2020-07)

• Provided administrative support across multiple business departments.
• Maintained accurate electronic and physical records and business documentation.
• Tracked and reported administrative metrics and operational information.
• Supported governance and compliance documentation and recordkeeping.
• Prepared reports, documents and management information.
• Followed up on outstanding information and administrative actions.
• Assisted managers and stakeholders with administrative coordination and ad hoc requirements.
• Supported Health and Safety, governance, compliance and training administration.
• Maintained certification, membership and supporting business records.
• Provided administrative support for audits and inspections.
• Supported process standardization and improvements to administrative efficiency.

National Diploma in Financial Information Systems – Vaal University of Technology (2016-01 – 2019-04)

National Certificate in Information Technology: Systems Support – MICT SETA (2024-12)

Swaziland General Certificate of Secondary Education – Hillside High School, Eswatini (2012-12)