Mwila Mathaba

Assistant Store Manager/Fresh Foods & Groceries at CHECKERS HYPER STORES (2018-12 – 2023-02)

Increased sales by 97% through detailed merchandise and customer service training.
Addressed customer issues to guarantee swift and successful resolution.
Empowered sales team to maximise sales revenue and exceed corporate goals.
Scheduled store shifts using retail scheduling software.
Facilitated positive purchasing decisions by sharing product knowledge with customers and making personal recommendations.
Designed and implemented practices to boost customer satisfaction metrics.
Prioritised in-store sanitation, safety and health by raising standards and conducting regular inspections.
Performed key-holding duties by managing cash drawers, site security and timely opening and closing.
Hired and trained 20 employees to deliver store goals.
Revamped store appearance and displays to reflect seasonal trends and promotions.
Improved store ranking by identifying performance gaps.
Evaluated team performance and handled disciplinary actions.
Briefed team on product and promotion changes to support upselling.
Resolved complex customer enquiries, disputes and complaints.

Floor Manager at MICA Hardware (2017-01 – 2018-09)

Led branch to achieve maximum sales within territory, exceeding revenue forecasts.
Oversaw stocktakes to achieve accurate inventory and pricing.
Managed cash and reconciled tills with rigorous security measures.
Generated repeat business through exceptional customer service.
Strengthened team performance by attracting and developing top talent.
Developed new promotions and product lines to exceed sales targets.
Reorganised sales floor to improve visual merchandising displays.
Forecasted sales performance to efficiently budget and order stock.
Taught staff to delivery outstanding customer service through strong training programs and ongoing mentoring.
Managed sales records, reconciled cash and made bank deposits while performing store opening and closing duties.
Facilitated smooth day-to-day operations of store, managing store associates to achieve desired sales and results.
Delivered quality service with friendly and professional demeanour.
Led teams in planning, implementation and execution of merchandising and operating initiatives.
Enthusiastically interacted with customers and executive leaders to boost sales and team morale.
Trained and supervised team to deliver on store sales targets.
Facilitated smooth day-to-day operations of store, managing more than 55 store associates to achieve desired sales and results.
Fostered positive relationships with customers and suppliers.
Delegated work based on sales targets and individual employee strengths.

Sales Supervisor/HOD at Hifi Corporation (2008-08 – 2016-11)

Retail Department Manager at Makro (2007-03 – 2008-05)

Department Manager at Game Stores (2000-04 – 2007-01)

Store Operations, Opening & Closing
Receiving and Despatch, Manage Deliveries, Delivery Dates and Stock upon Arrival
Manage Stock Order Volumes
Manage Stock Levels Threshold
Manage Stock Shrinkage, Losses/Damages/Dumplings
Food Safety: Implementation of Food Safety Regulations and Principals inline with HACCP, OHSA, CCP and Refrigeration Management
Cash Management: Manage and assist with Daily cash ups, Minimize cash Loses
Manage picking up and Dropping off cash in store, Manage cash
On ATM, Manage Safety of cash movement within the store
Manage and keep the SAFE Secured and locked at all times
System Administration: Manage Staff Clockings via ERS, Manage and maintain cctv Cameras
Manage the Alarm systems internally, Ensure availability of physical security guards
Maintain and understand the system meat matrix
Empowered sales team to maximise sales revenue and exceed corporate goals

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