IT Support / Service Desk Technician
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IT Support Technician with over 3 years of experience providing first- and second-line technical support across multi-site environments, including local government, municipal, and managed-service settings. Skilled in troubleshooting hardware, software, and network issues, managing Microsoft 365 and Active Directory accounts, and supporting end users both remotely and face to face. Strong customer-service focus, proven ability to work under pressure and meet deadlines independently, and experienced in logging and managing support tickets through service desk systems.
Seeking to bring this technical and customer-support experience to a Service Desk role within a retail or multi-site environment.
IT Technician - Eastern Cape Department of Education
(2024-11 - 2026-04)
Provide first- and second-line IT support to teachers and learners, installing and maintaining computers, printers, and scanners, and supporting end users through remote access tools and in person.
IT Technician - Sarah Baartman District Municipality
(2023-03 - 2024-10)
Delivered IT support across a multi-site municipal environment, ensuring software, hardware, and network systems operated at full capacity while providing a high standard of customer service to end users.
Technical Support Technician - ICT Choice, East London
(2022-01 - 2023-02)
Provided technical support for Mimecast, Cibecs, Disaster Recovery and Office 365 clients, supporting end users remotely and on-site, and contributed to a wireless network installation project.
National Diploma - Information Technology (Communication Networks) - Walter Sisulu University (2021)
National Senior Certificate - Matric - Clarkebury Secondary School (2015)
