Nadia Pillay

Organized and adaptable professional with strong experience in team supervision, customer relations, and operational administration. Proven ability to manage schedules, train staff, and accurately handle cash and payments in fast-paced environments. A clear communicator and quick learner skilled at balancing efficient daily operations with exceptional service delivery.

Receptionist - Dr Prasheen Rambaran (General Practitioner)

(2026-04 - 2026-05)

• Patient Greeting & Check-In: Welcoming visitors, confirming identification, verifying medical aid and updating medical records.
• Communications: Handling patient inquiries, relaying messages to the doctor or practice manager, phoning patients and medical aid.
• Billing & Administration: Processing payments, managing co-payment and handling medical correspondence.

Pay Point Coordinator - Woolworths, Umdloti - Umdloti

(2024-06 - 2026-01)

• Staff Supervision: Designed and managed daily work rotas and break schedules to ensure seamless floor coverage and productivity.
• Customer Service & Conflict Resolution: Served as the main point of contact for handling tougher customer situations, smoothly resolving transaction issues and turning tricky moments into positive experiences.
• Onboarding and coaching: Welcomed and trained new hires, providing continuous mentorship to maintain top-tier service standards and smooth front-line operations.
• Financial Accountability: Handled daily cash reconciliation, managed till floats, and proactively resolved any financial discrepancies.
• Compliance & Approvals: Authorized high-level transactions and refunds in strict accordance with company policy.
• Admin & Records: Kept departmental operations running smoothly by managing digital files, data entry and team communications.
• Operational Discipline: Kept the checkout area clean, organized, and running smoothly while staying sharp to spot and prevent any suspicious or fraudulent activity.
• Cross-Functional Support: Certified Hot Foods Specialist; stepped in to support daily operations, food preparation, and strict quality control.

Till Operator - Woolworths, Umdloti - Umdloti

(2022-08 - 2024-06)

• Customer Service & Engagement: Delivered a warm, welcoming checkout experience, confidently handling returns, resolving complaints, and actively promoting the WRewards loyalty program.
• Cash Handling & Accuracy: Trusted to manage the till independently, securely processing all payment types and consistently balancing the cash drawer with high accuracy.
• Front-Line Efficiency: Maintained a fast, clean, and organized checkout station while carefully packing groceries to ensure a smooth customer experience.
• Teamwork & Store Support: Stepped up during quiet periods to assist with stock rotation, merchandising, and general shop floor duties to keep the store running smoothly.

National Senior Certificate - Trenancepark Secondary School (2017 - 2021)