Naheeda Charfaray

Motivated and dependable professional with over two years of experience in retail, customer service and sales at Exclusive Books. Experienced in customer engagement, cash handling, stock and inventory processes, returns administration, supplier liaison and day-to-day store operations. Demonstrates leadership capability through training colleagues, delegating tasks and taking initiative to keep work organised and productive.

Currently completing a Bachelor of Arts in Forensic Science and Investigation at UNISA and developing additional technical skills through a Beginner Python certificate completed in 2026. Seeking opportunities in retail, sales, law, policing, investigations or other professional environments where strong communication, analytical thinking and leadership potential can be applied.

Book Seller at Exclusive Books – Liberty Mall (2024-05 – 2026-09)

• Provide professional and knowledgeable customer service, assisting customers with product selection, enquiries and recommendations.
• Work confidently in a sales-driven retail environment while maintaining strong customer-service standards.
• Process cash and card transactions accurately and carry out general teller responsibilities.
• Receive, sort, organise and merchandise stock while maintaining an orderly sales floor.
• Pull, locate and order books according to customer and store requirements and liaise with international suppliers regarding stock and orders.
• Conduct audits and assist with maintaining accurate stock information on the franchise system.
• Create, edit, correct and stay status, ensuring returns-related information and processes are completed accurately.
• Assist with stock administration and investigate or resolve discrepancies when required.
• Train colleagues on relevant processes, procedures and daily responsibilities.
• Delegate tasks to staff members according to operational requirements, priorities and workload.
• Support colleagues with customer queries, stock matters and store procedures, providing guidance when needed.
• Take initiative during busy trading periods to help ensure daily tasks are completed efficiently and store standards are maintained.

Bachelor of Arts in Forensic Science and Investigation – University of South Africa (UNISA)

National Senior Certificate (Grade 12) – Raisethorpe Secondary School (2022)