Naledi

Experienced administrative professional with a strong background in Clothing store, Health care and human resources, adept at managing records, coordinating staff, and ensuring compliance with policies and regulations. Proven ability to improve operational efficiency through effective communication, meticulous documentation, and proactive problem-solving.

Assistance Administrator - OBRIGADO Home community Based care - Bushbuckridge

(2009-08 - 2009-11)

• Keeping accurate records and documentation of patient care and services provided
• Addressing any emergencies or issues that arise within client care and staff management promptly and effectively
• Engaging with the community to promote home care services and educate the public about available options
• Encouraging staff development and professional growth
• Maintained compliance with healthcare regulations and organizational policies through meticulous record-keeping and reporting
• Coordinated scheduling and logistics for home care appointments to ensure timely and efficient service delivery
• Facilitated communication between healthcare providers, patients, and families to support personalized care plans
• Managed resource allocation and inventory of medical supplies to support uninterrupted patient care
• Developed protocols for emergency response and staff coordination to enhance client safety and service efficiency
• Monitored and evaluated the quality of care services, recommending improvements to management

HR Administrator - Hlongs Holdings PTY(LTD) - Bushbuckridge

(2018-03 - 2019-02)

• Maintain and update employee records in HR databases
• Assist with payroll processing and Timekeeper
• Support the manager and employees in understanding and complying with company policies
• Serve as a point of contact for employees' inquiries and concerns
• Prepare HR reports and statistics for management review
• Coordinate recruitment processes including job postings, interview scheduling, and candidate communications
• Manage employee onboarding and offboarding procedures to ensure smooth transitions
• Monitor and update compliance with labor laws and company HR policies
• Organize and maintain employee training and development records
• Assist in the implementation of employee engagement and retention initiatives
• Support the preparation and submission of statutory reports and audits related to HR functions
• Developed and implemented a comprehensive employee attendance tracking system to improve timekeeping accuracy and payroll processing efficiency
• Collaborated with management to revise and update HR policies ensuring alignment with current labor laws and organizational goals
• Organized regular employee feedback sessions and resolved workplace issues promptly to improve overall employee satisfaction and retention
• Facilitated effective communication between management and staff to address HR-related concerns and improve workplace morale

Store Manager - MR PRICE SPORT - Bushbuckridge

(2022-02 - 2025-10)

• Create budget and analyze financial statements and implement cost control
• Effective communication and team management with my colleagues and customers
• Ensuring the right products are available at the right time
• Scheduling and updating worker clock in and out times
• Visual merchandising and making sure everything is up to standard
• Making sure that the finance, marketing and operations are well organized and on time
• Liaise with customers when there are concerns and during their shopping to make sure they get the best according to the brand of the shop
• Making sure all sales are well addressed for customers to be aware of and for clear pricing
• Train, motivate, and lead store staff to improve performance and customer service quality
• Analyze store performance metrics and generate reports for senior management review
• Develop and implement sales strategies to achieve store revenue targets and customer satisfaction goals
• Build and maintain strong relationships with suppliers and local community to enhance store reputation and sales
• Oversee daily store operations ensuring compliance with health and safety regulations
• Coordinate with marketing and merchandising teams to design and implement promotional strategies that increase store traffic and sales
• Oversee daily financial operations including cash handling, sales reporting, and budgeting to maintain store profitability and operational efficiency
• Implemented effective staff scheduling and performance monitoring to optimize labor costs and enhance customer service quality
• Developed and maintained supplier relationships to ensure timely inventory replenishment and favorable procurement terms
• Manage inventory control processes to minimize shrinkage and overstock situations
• Led store compliance initiatives, ensuring adherence to health and safety regulations and optimizing operational efficiency
• Develop and maintain effective inventory management systems to ensure optimal stock levels and reduce losses
• Streamlined store operations by integrating cross-departmental communication improving overall efficiency and customer satisfaction
• Implemented tailored staff development programs focused on enhancing product knowledge and customer interaction skills, resulting in increased sales performance
• Collaborated with HR to implement staff development programs tailored to enhance team skills and boost retention rates within the store environment
• Established community outreach initiatives leveraging previous experience in community engagement to strengthen local customer base and enhance store presence in Bushbuckridge

Store manager - TFG Foschini - Vryburg

(2025-11)

• Managed daily store operations, ensuring smooth workflow and exceptional customer service
• Supervised and trained store staff, fostering a productive and motivated team environment
• Analyzed sales data to identify trends and implement strategies to increase profitability
• Maintained inventory accuracy through regular stock audits and efficient supply chain coordination
• Handled customer complaints and resolved issues promptly to enhance customer satisfaction
• Implemented staff scheduling systems to optimize labor costs and enhance employee productivity
• Led store merchandising initiatives to create an appealing shopping environment and boost sales conversion rates
• Developed and maintained vendor relationships to ensure timely delivery of products and negotiated favorable terms to reduce costs
• Implemented loss prevention strategies that decreased inventory shrinkage by 15% within the first year
• Coordinated with suppliers to manage stock levels and reduce instances of overstock and stockouts

Matriculated - Reti secondary school (2011)

National Diploma - Business Administration - Tshwane College of commerce and computer studies, Pretoria (2014)