Workforce Management - Forecasting & Scheduling
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I am currently working as a Workforce Manager at Medscheme health in Johannesburg. In this position I am responsible for data gathering and real time analysis for contact centers within the company. I would describe myself as someone who is a hard worker and easily adaptable to any change. Combined with my experience I believe I can make a valuable contribution to your organisation.
Over the past 15 years I have gained ample experience in the field of medical aid schemes and managed care. I have worked my way up from contact centre to administration, I have coaching as well as training experience.
For this position I believe my Business Management and administration diploma is the most important as I have completed the following modules:
Finance for Non-Financial Managers
Administration & Communication
Sales & Marketing
