Travel Consultant | Reservations | Customer Experience
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Customer-focused travel and hospitality professional with a National Diploma in Retail & Wholesale Travel and over eight years' experience in front-of-house, reservations, and guest services. Highly skilled in client consultations, booking systems, itinerary coordination, and customer relationship management.
Reception & Duty Manager - Granny Mouse Country House
(2014-01 - 2017-12)
Managed guest services, reservations, correspondence, data capturing, staff coordination, and training.
Reception & Front-of-House Manager - The Beach Hotel
(2017-01 - 2021-12)
Oversaw front desk operations, guest satisfaction, sales reporting, staff supervision, and service recovery.
Online English Language Instructor - TutorABC
(2021-01 - 2025-06)
Worked with international clients, strengthening communication, professionalism, and client engagement skills.
National Diploma - Retail Travel - Travel Learning College (2013-01 - 2014-12)
National Diploma - Wholesale Travel - Travel Learning College (2013-01 - 2014-12)
