Sales Development Representative at VW (2024-01 – Present)
- Provide executive-level support in managing customer accounts and service requests.
- Handle escalated customer queries, complaints, and technical issues efficiently.
- Liaise with internal departments (technical support, billing, sales) to resolve client concerns.
- Maintain and manage client records, contracts, and service agreements.
- Assist in preparing reports, presentations, and performance updates for management.
- Monitor service delivery and ensure adherence to service level agreements (SLAs).
- Support retention strategies by maintaining strong relationships with key clients.
- Identify opportunities to upsell or improve customer service offerings.
- Ensure accurate documentation of all customer interactions in CRM systems.
- Stay updated on telecommunications products, services, and industry trends.
Executive Associate Agent at WNS (2020-01 – 2024-12)
- Provide executive-level support in managing customer accounts and service requests.
- Handle escalated customer queries, complaints, and technical issues efficiently.
- Liaise with internal departments (technical support, billing, sales) to resolve client concerns.
- Maintain and manage client records, contracts, and service agreements.
- Assist in preparing reports, presentations, and performance updates for management.
- Monitor service delivery and ensure adherence to service level agreements (SLAs).
- Support retention strategies by maintaining strong relationships with key clients.
- Identify opportunities to upsell or improve customer service offerings.
- Ensure accurate documentation of all customer interactions in CRM systems.
- Stay updated on telecommunications products, services, and industry trends.
Personal Assistant at DMA Consulting (2014-12 – 2016-12)
- Manage and maintain schedules, appointments, and meetings.
- Screen calls, emails, and correspondence, responding where appropriate.
- Organize travel arrangements, including flights, accommodation, and itineraries.
- Prepare reports, presentations, and documents as required.
- Handle confidential information with professionalism and discretion.
- Coordinate events, meetings, and conferences.
- Run personal errands and assist with day-to-day tasks.
- Maintain filing systems (both electronic and physical).
- Liaise with internal teams, clients, and external stakeholders.
- Track deadlines and ensure tasks are completed on time.
Vehicle Consultant at Nedbank (2012-01 – 2014-12)
- Manage and process vehicle settlement transactions accurately and efficiently.
- Liaise with financial institutions, clients, and internal departments to ensure smooth settlement processes.
- Build and maintain strong relationships with new and existing clients.
- Follow up with clients post-sale to ensure satisfaction and encourage repeat business.
- Identify opportunities to upsell or cross-sell additional products and services.
- Handle customer queries, concerns, and complaints professionally and promptly.
- Maintain up-to-date knowledge of vehicle products, financing options, and dealership policies.
- Achieve and exceed monthly sales and retention targets.
- Ensure all administrative tasks and documentation are completed accurately and in compliance with regulations.
