Nandipha Madolo

I am a hard worker, able to work under pressure and can easily socialise. Gaining more knowledge about the field and use my own into bringing more success into the organisation.

Telemarketing Agent - TRUWORTHS LDT

(2023-10)

• Operate customer related information systems to the required standard maintaining accurate and secure records.
• Updating and maintaining customers' data.
• Answering outbound and inbound call.
• Knowledge of Avaya.
• Processing customers' account application.
• Deliver on service level agreements made with customers and internal and external stakeholders in order to ensure that customers' expectations are managed.
• Cross-selling to existing customers
• Doing a credit check.
• Increasing customers' account limit.
• Assisting customers with their credit.
• Provide customers with the relevant information and documentation as required in line with policy guidelines.
• Educating the Customer – exercises good judgement as to when to educate the customer (for example, benefits of payment; NCA&FAIS).

TYMEBANK Brand ambassador - EDGE FIELD MARKETING

(2022-09 - 2023-07)

TRAINEE - SHOPRITE - KUILSRIVER

(2017)

Working at different department

TRAINEE - OMNI HR CONSULTING - SOMERSET WEST

(2017-09)

Provided business and people development solutions to meet their skills needs through training and consulting services

KFC CUSTOMER SERVICE WORKER - KFC - KUILS RIVER

(2017-06 - 2017-08)

Taking a wide variety of duties during the shift, including serving for customers and preparing food, assembling orders and also customer service.

Diploma - Human Resource Management - Cape Peninsula University of Technology (2022)

Grade 12 - Mfuleni high school (2016)