Nandipha Zanani

Dedicated and organized administrator with a Bachelor of Commerce in Project Management from MANCOSA. Experienced in providing high-level administrative support, clerical services, project coordination, quality assurance, stakeholder management, resource management, and report generation in fast-paced environments. Strong skills in Microsoft Office Suite, time management, communication, office coordination, data entry, and ensuring operational efficiency.

Proven ability to manage special projects, resolve tickets, and deliver service excellence.

Administrative and Clerical Support at Bongani Rainmaker Logistics (BRL) (2022-01 – Present)

Comprehensive administrative support and clerical services with project coordination and ticket management

• Provided comprehensive administrative support and clerical services, including attending meetings and ensuring smooth execution of special projects.
• Managed daily ticket resolution using Aluxium and Remedy systems, opening, assigning, and resolving tickets to maintain operational efficiency.
• Coordinated technician visits to schools, demonstrating strong organizational and stakeholder communication skills.
• Led Quality Assurance (QA) project administration: prepared venues and catering for clients, recorded faulty devices, assisted with RMS system navigation, scanned and tracked devices, ensured device readiness, and generated daily reports for scheduled schools.
• Administered Utilisation Data project: arranged devices for Cyber School and Snapplify teams per schedule and compiled detailed project reports.
• Managed Onboarding and Mediation project: organized teams and transport, handled daily petty cash, provided telephonic support, produced reports, and performed scanning and filing of paperwork.

IT Technician at Bongani Rainmaker Logistics (BRL) (2019-01 – 2022-12)

Quality assurance and technical support for IT devices and systems

• Conducted quality assurance, including device booting, loading images/content/software, and software locking for tablets, laptops, and smartboards.
• Performed troubleshooting on hardware and software to support administrative processes and ensure system reliability.

Assembly Assistant at Bulk Mining Explosives (BME) (2008-01 – 2013-12)

Assembly plant operations and team leadership with quality compliance

• Handled administrative duties and became a team leader at Shocktube Assembly Plant, including coiling and bundling shocktube, crimping detonators, and conducting quality checks.
• Maintained accurate documentation and ensured product quality compliance.

Sales Person at Joshua Doore (2007-01 – 2008-12)

Sales and administrative tasks with client communication

• Performed administrative tasks including client communication, updating records, prospecting new clients, selling products, and opening accounts.

Bachelor of Commerce in Project Management – MANCOSA (2023-01 – 2025-12)

IT Certifications in Information Technology – T-Systems ICT Academy (2016-01 – 2018-12)

Matric (National Senior Certificate) – Thuto-Kitso Comprehensive School (2006-01 – 2006-12)