Nangamso Benya

I pride myself in bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. I am very open and eager to learn and empower myself with all the knowledge and skill to excel at any opportunity given to me.

Client services and walk-in administrator at Fairheads Benefit Services (2021-10 – Present)

• Greeting and registering walk-in client
• Answering general inquiries
• Directing clients to appropriate personnel
• handling basic service requests or completion of walk-in forms
• Addressing complaints and concerns
• Maintain client records
• Handle all written correspondences on client relations and resolve their queries
• Communicates completion of cases to clients/funds/management by telephone
• Contact clients for new business and fund terminations
• Handle requests for urgent callbacks to clients when required.
• Ensure delivery of updated trust fund information to the clients.
• Trace Out of contact clients through the use of UBVM reports.
• Handling inbound and outbound calls within agreed SLA
• Followed-through on all critical inter-departmental escalations to increase customer retention

Debt collection agent at Norton Lambrianos attorneys (2018-12 – 2020-12)

• Analyzed customer financial records to determine appropriate payment plan
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Negotiated payment plans with customers to prevent them from being summoned and default judgement
• Achieved performance goals and target on consistent basis.
• Educated customers about the importance of financial freedom.
• Contact and track debtors, encouraging timely repayment
• Use databases to monitor and update outstanding accounts

Grade 12 – Brebner High school (2015)

Higher certificate in Human Resource Practices (2018)

Diploma in Banking (2023)