Nano Malema

I am open minded into any field that will help me reach my Goals.

I do believe that my creative nature and outgoing personality will make me the ideal candidate for this position. Some of my key strengths include:

• strong writing and language skills,
• creative and enjoys generating new ideas,
• outgoing team player and
• attention to detail

Certified Information Technology profession and IT Service Desk Technician with over 3 years’ experience in providing high quality technical support for hardware, software, mobile devices using a multitude of tools.

Experience

Service Desk Technician

Denel Aeronautics | October 2018 – September 2020

• Remotely and professionally assisting clients with calls that can solved remotely without the involvement of on the field Engineers and technicians.
• Logging and allocating incoming calls and assisting Engineers / Technicians in ensuring that all calls are attended to and closed and if necessary, escalating calls through following appropriate channels.
• Assisting with occasional ticket overloads on an ad-hoc basis to ensure that customer SLAs are met.

Diploma in IT: Programming

Varsity College | 2009

CERT, Ministry

Hope Restoration Bible College | 2014

CERT, Beauty Consultant

Hydro International College | 2016