Narendra Ponugoti

14+ years of hands-on experience in BSS solution design, Development, Support and integration architecture, specifically Amdocs Order Management (AMDOCS OMS), CRM and Product Catalog (PCE) for Fixed Line, Mobile and Enterprise products Strong expertise in requirement analysis, solution design and technical specification of Change Requests (CRs) across the Amdocs BSS products Experience in end-to-end solutions and detailed design discussions with client and partner teams, producing Impact assessment and integration specs covering field-level mappings Strong experience in legacy system modernization and migration architecture, with hands-on Java/J2EE, Spring Boot and relational database implementation Implemented event-driven integration using messaging queues for real-time order processing and asynchronous communication between Ordering and provisioning systems Worked as integrations Architecture for Amdocs BSS Products with third-party systems (EAI, ESB, CBS, UNIBASE, UIM, ISP) Trusted advisor and long-term partner to customer business and IT teams, participating in lockdown sessions to resolve critical issues Leveraging Gen AI tools (Microsoft Copilot, Cursor) to build agents that accelerate analysis, solution design and implementation Coordinating with development and client teams on validating deliverables, supporting UAT testing, and defect triage Managing production incident resolution and application support using the ITIL framework across mobile, fixed line and enterprise products Providing weekly status updates on CR progress, Defects status and quality metrics reports to management

Business Analyst / AI Software Engineer - Amdocs South Africa Joint Enterprise (ASAJE) | Telkom SA - South Africa

(2019-05)

• Scope and design new Change Requests (CRs) for Amdocs BSS products Order Management, CRM and Product Catalog, covering mobile and fixed line stacks
• Participate in integration design discussions with customer and Amdocs teams to produce integration design specs, including field-level mappings and API specifications
• Part of end-to-end solution and detailed design discussions with client and partner applications for new business requirements
• Build web services and APIs in Java/J2EE to modernize mobile ordering and integrate with downstream systems
• Implemented message-driven integration for real-time order processing and asynchronous communication between BSS and provisioning
• Define and maintain integration interfaces via the Enterprise Service Bus (ESB), connecting Amdocs OMS/CRM with third-party and downstream provisioning systems such as Amdocs SOM, Huawei
• Lead reconciliation of Ordering and Billing data across wireline and wireless products, resolving data mismatches across integrated systems
• Participate in war room sessions to triage cross-application production issues and drive integration-related defect resolution to closure
• Use Gen AI tools such as Microsoft Copilot and Cursor to build agents that speed up analysis and solution design for CRs
• Support UAT and post-release production stabilization, working across a multi-vendor delivery team

Systems Analyst/Development Support/Developer— BSS Order Management - Amdocs South Africa Joint Enterprise (ASAJE) | Telkom SA - South Africa

(2015-05 - 2019-04)

• Analyzed and implemented new requirements for Amdocs Order Management (OMS) and Enterprise Product Catalog (PCE) for Telkom SA fixed line products
• Contributed to design and peer reviews of new CRs, ensuring alignment with Amdocs integration standards and data model
• Investigated and resolved integration and data issues between Amdocs ordering and downstream provisioning/billing systems
• Supported production upgrades, defect fixes and data reconciliation for stuck orders and cross-system mismatches
• Coordinated with delivery and client teams on production changes, release support and defect resolution

Ordering Business/Systems Analyst (Technical Support) - CRM & Ordering - Telkom South Africa

(2012-08 - 2015-05)

• Supported Amdocs BSS ordering and billing systems for Telkom Mobile, handling incidents, escalations and cross-system data reconciliation between CRM, Order Management and OSS
• Investigated and resolved integration issues affecting order-flow notifications across CRM, Billing and OSS systems
• Documented recurring incidents and root causes, sharing knowledge across support and delivery teams
• Followed ITIL-aligned processes for incident and problem management on production BSS issues

Bachelor of Engineering - Electronics and Communication Engineering (2006 - 2010)