Natasha Du Plooy

Dedicated and experienced retail manager with over 13 years of experience in retail sales, customer service, stock control, cash handling, administration and team leadership. Recently completed the Qualifi Level 3 Certificate in Teaching English as a Foreign Language (TEFL), demonstrating excellent communication and teaching skills.

Store Manager - Magnifia Décor - Wolmaransstad

(2013-01 - 2024-12)

• Successfully managed all aspects of daily store operations for over 10 years, ensuring efficient and profitable business performance.
• Led and supervised staff, fostering a positive team environment while maintaining exceptional customer service standards.
• Managed stock ordering, inventory control, stocktakes, and merchandising to ensure product availability and minimise stock losses.
• Processed daily cash-ups, banking, and financial reconciliations with a high level of accuracy and accountability.
• Operated and managed Point of Sale (POS) systems, processing customer transactions efficiently and accurately.
• Performed office administration using Microsoft Word, Excel, and Outlook, including reporting, correspondence, record keeping, and document management.
• Responded promptly to customer enquiries and resolved complaints professionally, building strong customer relationships and loyalty.
• Maintained accurate filing systems, business records, and administrative documentation.
• Created attractive product displays and maintained high visual merchandising standards to enhance the customer shopping experience.
• Assisted with kitchen operations and ensured compliance with hygiene and operational standards.

Sales Assistant / Waitress - CiCi Lifestyle - Wolmaransstad

(2012-01 - 2013-12)

• Delivered excellent customer service.
• Assisted customers with purchases.
• Managed stock replenishment and merchandising.
• Handled food service and maintained a clean work environment.

Store Manager - KwikP - Wolmaransstad

(2011-01 - 2012-12)

• Managed daily store operations and customer service.
• Processed sales transactions and cash handling.
• Assisted with stock control and inventory.

Technical Assistant - Iroc Lab & Repairs

(2021-01 - 2025-12)

• Assisted with the diagnosis and repair of inverter systems.
• Performed testing and basic fault-finding on electrical equipment under supervision.
• Assisted with assembling, disassembling, and replacing inverter components.
• Maintained a clean, organised, and safe workshop environment.
• Managed customer enquiries and provided updates on repair progress.
• Recorded repairs, maintained service documentation, and assisted with stock control of parts and tools.
• Soldering electronic components
• Using multimeters or testing equipment
• Packing repaired units
• Booking in customer repairs
• Ordering parts
• Issuing invoices or quotations

Qualifi Level 3 Certificate - Teaching English as a Foreign Language (TEFL) - The TEFL Academy

National Senior Certificate - Matric - Zeerust High School (2010-12)