EMPLOYMENT HISTORY
Cape Grace Hotel
Sales and Marketing Coordinator
Duration: April 2008 – January 2021
Employer Sector: Hospitality & Restaurant
Type: Permanent
Key Responsibilities:
- Supported Executive Sales Manager and Regional Sales Managers in the US, LATAM, UK, and Europe.
- Assisted with regional statistics and reporting.
- Managed DMC and travel agent collateral requests (local and international).
- Organized travel arrangements for tradeshow events, including accommodation, visas, and transport.
- Assisted with show registration, stand confirmation, and exhibitor attendance.
- Prepared and sent collateral to show locations prior to arrival.
- Scheduled appointments and negotiated STO contracts and corporate rates.
- Created and managed corporate and STO profiles, including loading new contracts.
- Maintained and updated the database.
- Handled office administration, including stationery, courier services, filing, invoices, and financial reconciliation of monthly company credit cards.
Reason for Leaving: Seeking new challenges and opportunities.
Protea Hotel Sea Point
Conference and Events Manager
Duration: March 1997 – May 2008
Employer Sector: Hospitality & Restaurant
Type: Permanent
Key Responsibilities:
- Managed the sales and marketing of the conference center, including pricing, promotions, branding, and profile management.
- Communicated daily with the management team, planned work schedules, and ensured client requirements were met.
- Addressed customer complaints and ensured all events ran smoothly.
- Prepared quotations, contracts, pro forma invoices, and managed monthly stock controls.
- Managed budgets and financial plans, achieving profit targets.
- Recruited, trained, and monitored staff performance.
- Supervised maintenance, supplies, and furnishings.
- Researched markets to identify new business opportunities.
- Negotiated with external service providers and suppliers.
- Ensured compliance with health and safety, licensing laws, and other legal regulations.
- Implemented effective security systems and handled day-to-day troubleshooting.
Reason for Leaving: Pursued new challenges.
