Senior Analyst at Buzzworks Business Services Pvt Ltd (Client-Capgemini Technology Services India Limited) (2023-10 – 2024-11)
- Develop and maintain accurate and timely expense reports, including variance analysis.
- Ensure compliance with organizational policies, regulatory requirements, and accounting standards.
- Monitor and track expenses across various categories, such as travel, procurement, and utilities.
- Proficiency in expense management software, such as SAP Concur and Microsoft office particularly excel.
- Identify areas for process improvement and implement changes to increase efficiency.
Senior Cabin Crew at Indigo Airlines (Interglobe Aviation LTD) (2018-05 – 2023-08)
- Attending a pre-flight briefing, during which air cabin crew are assigned their working positions for the upcoming flight (crew are also informed of flight details, the schedule and if there are passengers with any special requirements, such as diabetic passengers, passengers in wheelchairs or the number of infants on board).
- Carrying out pre-flight duties, including checking the safety equipment, ensuring the aircraft is clean and tidy, ensuring that information in the seat pockets is up to date and that all meals and stock are on board.
- Welcoming passengers on board and directing them to their seats.
- Reassuring passengers and ensuring that they follow safety procedures correctly in emergency situations.
- Completing paperwork, including writing a flight report.
- Informing passengers of the aircraft safety procedures and ensuring that all hand luggage is securely stored away.
- Checking all passenger seat belts and galleys are secure prior to take-off.
- Making announcements on behalf of the pilot and answering passenger questions during the flight.
- Giving first aid to passengers where necessary.
- Ensuring passengers disembark safely at the end of a flight and checking that there is no luggage left in the overhead lockers.
- Serving meals and refreshments to passengers.
Team Leader at SBI Cards & Payment Services Private Limited (Innov) (2017-07 – 2018-01)
- Managing and leading an outbound team of 25 members.
- Providing training on soft skills like leadership, communication, marketing strategies, planning and time management.
- To help organize an action plan to ensure team members meet their goals and objectives more efficiently.
- As a team leader have communicated clearly, effective and directive.
- Have possessed strong organizational skills which has helped in monitoring progress and keep team members motivated.
- Identifying team's strengths and weaknesses.
- Ability to solve team's doubts and queries.
- Treat each member equally by showing no partiality towards any person, providing moral and psychological support by understanding their needs aptly.
- Conducted team meetings, topics of discussion and progress towards the goal.
Practitioner CRM Operations at Concentrix Corporation (2015-06 – 2016-09)
- Worked for Axis bank process (Credit Cards section).
- Convincing different kinds of customers with various strategies.
- Clarifying queries of the customers & helping them with solution.
- Resolved many escalation calls without senior interventions.
- Reduction in the fatal information.
- Obtained high ratings for the performance from the people manager for active participation in work and extra curriculars.
- Encouraging the customers to go for EMI options which can help them.
- Have obtained good feedback from the customers for providing answers to all their questions.
- Maintained low AHT (Average handling time).
- Improved quality of communication with the customers.
- Have been awarded as the star of the week and month for Customer satisfaction.
