IT Support Analyst
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A highly motivated and dedicated IT support analyst with over 20 years of experience in resolving complex hardware, software, and network issues. Known for a passion for problem-solving and a commitment to delivering high-quality results, I specialize in minimizing downtime and maximizing productivity. My extensive experience allows me to quickly adapt to any support environment, ensuring seamless operations and efficient resolutions.
2018 – 2024 | Unique IT Assist | Self-employed
IT expert providing comprehensive IT support, hardware/software solutions, data management, training, and design services for optimal business operations.
2018 – 2023 | ConnectaQuote | IT Administrator / Call Centre Agent
Enhanced operational efficiency by managing IT requirements for 100+ call centre agents. Demonstrated resilience by maintaining system uptime and agent productivity amidst COVID-19 restrictions and frequent load shedding.
JD Group | Client Service Application Support Officer | 2015- 2018
The largest furniture & appliance discounter in southern Africa. Extensive SharePoint 2007/2010 development, admin, & training.
2013- 2015 | EOHMS (Contracted to JD Group, Section 197) | Client Service Application Support Officer
SharePoint development, administration, and user enablement.
JD Group | Systems & Administration Officer & Client Service Application Support Officer | 2008-2013
SharePoint development, administration, and user enablement, possessing a strong foundation in desktop support, intranet design, and graphic design.
2007-2008 | MTC Computers (sub-contractors to JD Group) | IT Specialist / Administrator
IT technician offering comprehensive hardware and software solutions, including repairs, installations, networking, and user support.
