Neliswa Dube

Detail-oriented operations and aviation professional with over 10 years of experience reviewing operational information, maintaining accurate records, coordinating cross-functional communication, and ensuring compliance within high-pressure environments. Skilled at processing large volumes of information with precision while identifying inconsistencies, improving reporting accuracy, and supporting clear decision-making. Experienced in producing concise operational summaries, validating data, and maintaining quality standards across customer service and flight operations functions.

Currently pursuing a BCom in Project Management with strong interests in content quality review, operational reporting, and process improvement within remote-first environments.

Flight Operations Controller at Airlink (2025-01 – Present)

• Review and maintain operational flight information to ensure accuracy and compliance with aviation standards.
• Generate and verify operational reports used for performance tracking and decision-making.
• Coordinate communication between operational teams, flight crew, and ground staff to support smooth daily operations.
• Monitor operational systems and identify inconsistencies or workflow inefficiencies.
• Maintain accurate operational documentation in high-pressure and fast-moving environments.
• Support process improvements to enhance operational clarity and coordination.

Passenger Handling Agent at Airlink (2023-01 – 2025-01)

• Processed high volumes of passenger and operational information with strong attention to detail and accuracy.
• Maintained accurate customer and flight records while ensuring compliance with airline procedures.
• Reviewed booking, boarding, and passenger information to prevent operational errors and delays.
• Communicated clearly with multiple stakeholders to resolve operational and customer-related issues efficiently.
• Supported smooth coordination between departments through accurate information sharing and reporting.

Customer Service Agent at Menzies Aviation (Mango airline/Airlink) (2018-10 – 2023-03)

• Managed large volumes of customer interactions while maintaining professionalism and service accuracy.
• Reviewed and handled sensitive passenger information with confidentiality and precision.
• Assisted in maintaining operational documentation and supporting reporting processes.
• Identified and resolved inconsistencies affecting customer experience and operational flow.
• Worked effectively in deadline-driven environments requiring strong multitasking and communication skills.

CSA - Airport supervisor/Manager at Fly Blue Crane (2015-01 – 2017-12)

• Supervised operational and administrative activities while ensuring compliance with aviation procedures.
• Conducted quality checks and operational reviews to maintain service standards.
• Managed reporting, documentation, and internal communication processes.
• Trained and guided staff on operational procedures, quality standards, and workflow expectations.
• Improved coordination and operational efficiency through better communication and process management.

BCom in Project Management – MANCOSA institution (2025-03)

Aviation Security Management – ATNS Training Academy, Johannesburg (2016-06 – 2016-06)

Cabin Crew – Sky Aviation Academy, Durban (2008-08 – 2008-10)