Call Centre Lead Agent - Webuycars
(2021-04 - 2026-01)
- Handling inbound and outbound customer calls professionally
- Responding to online enquiries from potential buyers and sellers
- Allocating and assigning leads to Sales Executives
- Following up on vehicle registration and NATIS documentation
- Assisting clients with the process of selling vehicles
- Loading vehicle information onto the company website for sellers
Sales Call Centre Agent - McCarthy VW
(2017 - 2019)
- Contacting clients interested in purchasing vehicles
- Sending quotations and vehicle information to customers
- Capturing and updating customer details accurately
- Assisting with vehicle delivery arrangements
- Supporting vehicle registration processes
- Providing customer service throughout the sales process
Call Centre Agent - Bidvest McCarthy
(2015 - 2017)
- Calling prospective clients regarding vehicle enquiries
- Capturing customer information and requirements
- Handling customer queries and follow-ups
- Updating call centre records accurately
- Providing product information to customers
- Ensuring professional customer interaction at all times
Outbound Call Centre Agent - Medipost Pharmacy
(2010 - 2013)
- Calling patients regarding new prescriptions
- Notifying clients about delayed medication
- Capturing new patient information accurately
- Confirming levies and medication details
- Updating patient records on the system
- Providing clear and professional telephonic assistance
Customer Consultant - E-Toll
(2010 - 2013)
- Handling customer queries related to E-Toll services
- Registering E-tags for new customers
- Assisting with account top-ups and updates
- Explaining billing and account information
- Resolving customer complaints professionally
- Maintaining accurate customer records
Customer Service Assistant / Document Scanner - Clicks
(2010 - 2011)
- Scanning and filing documents accurately
- Assisting customers with in-store queries
- Providing general customer service support
- Replenishing stock on shelves
- Maintaining a clean and organized workspace
- Supporting store operations when required
Call Centre Agent - Momentum
(2009 - 2010)
- Conducting outbound calls to potential clients
- Selling short-term insurance policies
- Selling long-term insurance policies
- Explaining policy benefits to customers
- Capturing customer information accurately
- Following up on client enquiries
Paypoint Controller - Woolworths
(2006 - 2006)
- Providing customer service at pay points
- Resolving customer payment queries
- Supervising cashiers during shifts
- Printing and checking store reports
- Ensuring accurate cash handling
- Supporting daily store operations
