Cashier/Customer Service - Quest Filling Station - Harrismith, Free State
(2023-02 - 2026-02)
- Processed transactions accurately using POS systems, handling cash, card, and mobile payments
- Balanced cash drawer daily, ensuring all sales matched receipts with zero discrepancies
- Scanned items quickly and efficiently while maintaining accuracy during peak hours
- Applied discounts, vouchers, and promotions correctly per store policy
- Packed customer purchases neatly and offered carry-out assistance when needed
- Greeted customers warmly and assisted with product location, pricing, and availability
- Handled customer queries and complaints professionally, escalating complex issues to management
- Provided product recommendations based on customer needs to increase sales
- Managed returns, refunds, and exchanges according to company policy
- Maintained clean and organized area
- Assisted vulnerable customers including elderly, disabled, and parents with young children
- Worked as part of a team to meet daily sales targets and service standards
- Followed health, safety, and hygiene regulations at all times
- Restocked shelves and faced up merchandise during quiet periods
- Trained new cashiers on POS systems and customer service procedures
Administrator - Coole Network - Harrismith, Free State
(2022-05 - 2022-11)
- Managed reception & customer queries: Answered calls, handled walk-in customers, directed wholesale/retail enquiries
- Handled business correspondence: Drafted emails to suppliers, typed stock orders, managed invoices and delivery notes
- Maintained digital filing systems: Organized supplier catalogues, customer orders, invoices, and return records
- Scheduled appointments & meetings: Booked buyer meetings, managed calendar for fittings/design sessions, took minutes
- Ordered office & store supplies: Stationery, packaging, labels, swing tags, shop fittings; obtained quotes from vendors
