Neo Iyana

Results-driven Learning and Development Facilitator, Wellness Practitioner, and Certified Life Coach with experience in designing and delivering training programmes, facilitating workshops, coaching individuals, and supporting personal and professional growth. Experienced in employee wellbeing, leadership development, emotional intelligence, stakeholder engagement, and programme facilitation. Passionate about creating meaningful learning experiences that improve individual performance, wellbeing, and organisational culture.

Life Coach & Facilitator - Neo Healing Institut - Soweto, Johannesburg, South Africa

(2022-06)

• Facilitate coaching and personal development programmes.
• Organise wellness retreats, workshops, and healing spaces.
• Lead community wellness initiatives.
• Develop personal growth resources and coaching tools.
• Deliver talks and workshops on wellbeing, identity, leadership, and self-development.
• Facilitate wellness hiking experiences incorporating mindfulness and community building.

Facilitator & Programme Coordinator - GALA Queer Archive

(2024-07 - 2025-12)

Contract

• Facilitate a 12-month personal development programme for university students.
• Develop and deliver learning content on self-awareness, emotional intelligence, leadership, and goal setting.
• Mentor and coach young people.
• Coordinate programme activities and participant engagement.
• Support leadership development and advocacy initiatives.

Call Centre Agent - Merchants

(2021-03 - 2021-12)

• Assisted customers with contract and account queries.
• Provided telephonic customer support.
• Resolved customer complaints and service issues.

Debt Collector - VVM

(2018-10 - 2019-10)

• Negotiated payment arrangements with clients.
• Managed customer accounts.
• Maintained accurate records and communication.

Administrative Clerk - Theketha (PTY) Ltd

(2017-01 - 2017-12)

• Performed administrative duties.
• Data capturing and filing.
• Customer service and correspondence management.
• General office administration.

Bachelor of Arts - Development Studies - University of South Africa

Bachelor of Business Administration - Rosebank College IIE

Life Coaching Certification - Academy of York

Certificate in Marketing Management - Alison