Neo Motsepe

Results-driven Customer Service professional with experience in handling customer inquiries, resolving complaints, and maintaining high service standards, seeking to contribute expertise and professionalism to a customer-focused organization. Reliable individual seeking a Customer Service role to improve professional skills while providing friendly, efficient, and high-quality support to customers in a fast-paced environment.

Customer Service Representative - Advance Call Center Technologies - South Africa, Sandton

(2025-01 - 2025-12)

• Handled high volumes of incoming calls, providing exceptional customer service and support.
• Resolved inquiries and issues promptly while maintaining a positive tone.
• Documented interactions accurately in the system and collaborated with team members to improve service delivery.
• Achieved performance targets consistently.

Customer Service Representative - FNB - South Africa, Johannesburg

(2023-02 - 2023-07)

• Provided first-line technical support for merchant services, troubleshooting and resolving payment processing issues.
• Assisted clients with software and hardware inquiries, ensuring seamless transaction experiences.
• Collaborated with cross-functional teams to escalate complex problems and enhance service delivery.

Outbound Call Center Agent - I-talk - South Africa, Randburg

(2022-01 - 2022-12)

• Conducted outbound calls to potential customers, delivering product information and promotional offers.
• Utilized effective communication skills to engage prospects, address inquiries, and overcome objections.
• Maintained accurate records of customer interactions and ensured a high level of service to achieve daily call targets.

Assistant Cargo Handler - Aile Agac Investment - South Africa

(2021-02 - 2021-11)

• Assisted in the efficient loading and unloading of cargo while ensuring compliance with safety regulations.
• Operated material handling equipment, maintained accurate inventory records, and collaborated with team members to streamline operations.
• Provided excellent customer service and resolved issues related to cargo handling.

Matric - Forte Secondary School (2016-01 - 2016-12)