Neo Msimang

Industries experience: Factory, Mines, Retail. Sites worked: Ergo Mining, Makro, Liberty(Sandton Mandela square Eastgate), Sasko bakery. Security Systems experience: Hikvision cctv, Dahua cctv, Sniper alarm system, Ajax alarm system.

Surveillance Cctv control room operator - ML Asset Management

(2007-01 - 2021-12)

Industries experience: Factory, Mines, Retail. Sites worked: Ergo Mining, Makro, Liberty(Sandton Mandela square Eastgate), Sasko bakery. Security Systems experience: Hikvision cctv, Dahua cctv, Sniper alarm system, Ajax alarm system.

• Monitor alerts according to SOPs for each site
• Escalate concerns when instructions are unclear
• Keep alert stack cleared and manage workload efficiently
• Provide accurate and detailed escalation feedback
• Record all activity in OB (Occurrence Book)
• Conduct proper shift handovers
• Report equipment or system issues immediately
• Maintain professionalism at all times
• Communicate clearly with customers and internal teams
• Follow up on dispatched incidents for closure
• Arrive on time and maintain shift readiness
• Maintain confidentiality of all control room operations

Surveillance Control room Operator - Stallion Security Services - Mall of the South

(2023-01 - 2025-12)

Responsible for Monitor, Communicate and manage real-time alerts across multiple security systems including. Hikvision Cctv (Hik-central professional system), ANPR alerts, DeepinView alerts, Ajax and IDS Alarm systems, Monitor WhatsApp based operational, Onsite Radio comkunication, Telephone communication.

• Analyze and investigate Cctv and system alerts to identify potential threats or suspicious activity
• Escalate confirmed threats to armed response or dispatch teams via Listener system
• Manage incident signals and ensure proper tracking of all cases
• Monitor WhatsApp-based operational groups and action alerts accordingly
• Load and search for wanted vehicles using Proof Search
• Maintain accurate and detailed incident logs and system notes
• Ensure all alerts are attended to timeously and according to SOPs
• Conduct shift handovers with complete and accurate information transfer
• Report system faults or equipment failures to supervisors immediately
• Maintain control room discipline, confidentiality, and operational standards
• Follow up on dispatched incidents to ensure proper closure and feedback

Surveillance Cctv control room operator - TTK Surveillance

(2026-05 - 2026-08)

• Monitor DSS (Dahua) system alerts
• Analyze CCTV alerts
• Escalate threats
• Analyze Deep Alert alerts for threats
• Escalate and dispatch vehicles when needed
• Communicate internally with seniors on operational issues via Discord and WhatsApp groups
• Use Linkus Mobile Client to communicate with ADT for dispatching response vehicle for any threats observed
• Use two way radio to communicate with offsite for truck that comes to weigh either empty or loaded

Matric - Daliwonga Secondary School (1999-01 - 1999-12)

Security - E/D/C and B - Zabalaza Security Academy (2007-01 - 2007-12)

Surveillance System Monitor - ML Asset Management (2008-01 - 2008-12)

Computer Literacy - Makhubela Computer School (2018-01 - 2018-12)

Security professional Cctv Systems - CGSP - CCTV - Hikvision eLearning (2024-01 - 2024-12)

IP Video Surveillance System - DHCP - IPVSS - Dahua Technology (2025-01 - 2025-12)

CCNA basic Networking - Basic Network - Cisco Network Academy (2026-01 - 2026-12)