Neo Rasebitse

Dedicated and results-driven Facilities Administrator with over 12 years of experience in administration, facilities management, invoice processing, stakeholder coordination, helpdesk operations, and business support. Skilled in processing and reconciling invoices, managing purchase orders, coordinating maintenance services, maintaining accurate operational records, and resolving supplier and stakeholder queries. Proficient in SAP, Microsoft Office, and facilities management systems, with strong analytical, communication, problem-solving, and time management skills.

Experienced in working in fast-paced environments while maintaining accuracy, meeting deadlines, and supporting effective operational and financial processes.

Facilities Administrator at Massmart (2022-06 – 2026-02)

Invoice Management and Quality Assurance & Process Improvement

• Processed and verified invoices accurately and within required processing timelines
• Reconciled invoices against purchase orders and work order numbers
• Investigated and resolved invoice discrepancies with relevant stakeholders
• Obtained required approvals for invoices and expense-related documentation
• Maintained accurate records of accounts payable transactions
• Supported month-end closing activities through accruals and reconciliations
• Communicated with suppliers and internal stakeholders regarding payment queries and discrepancies
• Corrected invoice dates, invoice numbers, and other administrative information when required
• Collaborated with Banner Finance teams to obtain inter-company invoicing approvals
• Coordinated invoice processing in line with financial reporting deadlines
• Applied company policies and accounting procedures when processing invoices
• Identified opportunities to improve accounts payable and invoice management processes
• Conducted periodic reviews of invoicing activities to identify errors and process gaps
• Audited invoice records against established standards and operational requirements
• Recommended process improvements to strengthen accuracy and efficiency
• Identified opportunities to automate and streamline invoice management activities
• Captured and maintained operational data on the facilities management system
• Maintained asset tree structures, user profiles, vendor rate schedules, and system records
• Followed up with suppliers regarding outstanding and old job completions
• Released monthly planned preventative maintenance (PPM) services across Massmart banners
• Monitored service intervals for fire, plumbing, electrical, building, generator, and other maintenance disciplines
• Maintained accurate facilities management records to support operational reporting
• Provided portal training to stores, Massmart employees, and suppliers
• Supported system integrity through accurate data capturing and regular record updates
• Maintained effective communication with internal and external stakeholders
• Responded to stakeholder queries and provided timely administrative support
• Coordinated with stores, suppliers, finance teams, and facilities management stakeholders
• Followed up on outstanding requests to support timely resolution
• Facilitated inter-company processing with the Genpact inter-company team
• Coordinated approvals and documentation between relevant departments
• Built professional working relationships with suppliers and internal teams
• Addressed stakeholder requirements while maintaining service and process standards

Helpdesk Operator / Call Centre Agent at Massmart Facilities Management (2021-10 – 2022-06)

• Logged and accurately recorded repair and maintenance calls for Game, Makro, Builders, Logistics, and Masscash stores
• Captured service requests and updated job information on the facilities management system
• Liaised with Regional Managers to resolve store and supplier queries
• Coordinated communication between stores, suppliers, and internal facilities teams
• Monitored outstanding calls and followed up with suppliers on unresolved maintenance issues
• Tracked service requests to support timely resolution within required turnaround times
• Verified call information and maintained accurate records of reported faults
• Provided professional customer service to stores and suppliers
• Escalated complex or unresolved issues to the appropriate teams
• Maintained accurate and up-to-date helpdesk records and service information

Store Secretary at Game Waterfall Mall (2013-04 – 2021-10)

• Managed store budgets, monitored expenditure, and maintained accurate financial records
• Coordinated recruitment processes for casual and permanent employees
• Administered team member timekeeping records and monitored attendance
• Created and processed Goods Received Vouchers (GRVs) for suppliers
• Prepared purchase orders and processed supplier invoices using SAP
• Maintained accurate supplier and purchasing documentation
• Coordinated ordering and distribution of team member uniforms
• Provided administrative support to store management and operational teams
• Maintained organised records and documentation for daily store operations
• Liaised with suppliers and internal stakeholders to resolve administrative queries

Bachelor of Commerce in Public Procurement Management – University of South Africa (2024)

National Senior Certificate – Bafokeng High School (2007-12)