Neo Tsiu

Detail-oriented and results-driven professional with experience in administration, project coordination, communication, stakeholder engagement, data management, record-keeping, and frontline support within public and community-focused environments. Skilled in coordinating workflows, maintaining accurate documentation, supporting citizen engagement, and providing professional customer service. Proficient in Microsoft Office Suite, Zoom, Canva, and digital collaboration tools.

Brings strong organizational, interpersonal, and problem-solving abilities to operational and administrative environments.

EPWP Support Staff - Expanded Public Works Programme (Government Employment Initiative) | Citizen Interface, City of Cape Town (COCT), Corporate Services, Subcouncil Area North - Cape Town, South Africa

(2025-08 - 2026-06)

• Provided administrative and frontline support to ensure smooth Subcouncil operations.
• Maintained accurate data, correspondence, records, and project documentation.
• Assisted with community engagement and communication between citizens and municipal offices.
• Supported the implementation and reporting of EPWP projects and related administrative processes.
• Upheld professionalism, responsiveness, and excellent customer service in citizen-facing interactions.

Virtual Facilitator & Tech Support | Part-time / Freelance, ongoing - EDU Africa - Cape Town, South Africa

(2022-03)

• Provide virtual facilitation and participant support using online learning and collaboration platforms.
• Provide Zoom technical support, including troubleshooting, breakout-room management, and participant assistance.
• Support virtual event coordination and participant engagement to improve the effectiveness of remote learning experiences.
• Apply facilitation, communication, and digital engagement skills across diverse online learning environments.

Outreach Intern - Rescuing Leftover Cuisine (RLC) - Rhode Island, U.S.

(2021-06 - 2021-10)

• Led outreach efforts to identify and engage potential partners, strengthening relationships with local businesses and organizations.
• Supported partnership building to reduce food waste and strengthen community food programmes.
• Managed correspondence, scheduling, and record-keeping to maintain organized outreach operations.
• Assisted with reports and database maintenance to track partnership progress and outcomes.
• Supported administrative coordination and donor-partnership communication.

Postgraduate Diploma - Sustainable Development - Stellenbosch University (2023)

Diploma - Sustainable Development - Stellenbosch University (2019 - 2021)