Nescka Pistorius

I am a child of God and a Proactive, adaptable driven Senior F&I Manager with progressive experience across the South African motor retail industry, from F&I administration and vehicle sales through to senior F&I management. Experienced in finance applications, deal structuring, lender relationships, compliance, customer needs analysis, financial and insurance product sales, contract finalisation and rapid funding. Known for professionalism, strong client service, attention to detail, resilience under pressure and a consistent focus on dealership profitability and customer satisfaction

Senior F&I Manager - Suzuki / Chery Menlyn

(2025-12 - 2026-08)

• Lead finance and insurance operations with a focus on dealership profitability, compliance and customer-focused contract management.
• Structure and sell vehicle finance options, extended warranties and service contracts while ensuring clients understand their financial obligations.
• Work with banks and lenders to secure, approve and finalise finance for new and used vehicle buyers; maintain lender relationships and understand underwriting guidelines to maximise approval opportunities.
• Prepare, review and sign contracts for accuracy and rapid funding, including managing contracts in transit and ensuring timely deal payout.
• Verify client information, address customer queries and complaints with clarity and courtesy, and maintain a high Customer Satisfaction Index.
• Ensure FICA and FAIS procedures and applicable FSP compliance requirements are followed.

Senior F&I Manager - Exclusive Auto's - Dealership Liquidated

(2025-09 - 2025-12)

Dealership Liquidated

• Directed finance and insurance operations, optimising contract structuring, compliance and product offerings during a challenging dealership environment.
• Generated additional dealership profit while maintaining ethical standards and customer satisfaction.
• Reviewed customer credit applications, credit reports, income and debt to assess financial standing and identify appropriate finance solutions.
• Worked with banks and financial institutions to secure competitive loan terms and interest rates; prepared and finalised legal and financial documentation.
• Sold extended warranties and protection products and oversaw vehicle delivery once all financial and contractual requirements were complete.

Junior F&I - Ford / Mahindra / BAIC – BB Group

(2023-02 - 2025-08)

• Managed the financial aspect of vehicle transactions from the sales executive, including effective needs analysis, finance applications and approvals.
• Advised clients on relevant financial products and ensured informed decision-making.
• Structured finance solutions with banks and lenders, reviewed credit information and negotiated suitable terms and rates.
• Prepared and finalised contracts, supported rapid deal funding, and maintained strong lender and customer relationships.
• Sold finance, extended warranties, service contracts and other protection products while contributing to dealership revenue and customer retention.
• Maintained compliance with FICA and FAIS requirements and handled customer queries and complaints professionally.

F&I Assistant (Progressed into Junior F&I) - Ford / Mahindra / BAIC – BB Group

(2023 - 2023)

Progressed into Junior F&I

• Loaded finance applications, compiled and submitted supporting documentation, signed customers on behalf of banks and followed deals through to payout.
• Supported F&I consultants with administration, contract explanations, product information and client service.
• Managed general administration including customer accounts, payment queries, reconciliations, statements, invoicing, stock control and walk-in customer assistance.

F&I Assistant – Temporary - KIA & Mazda – Lazarus Motor Company

(2022-08 - 2023-02)

• Supported F&I consultants with finance applications, documentation, contract administration and customer service.
• Compiled and submitted files to financial institutions, followed up on transactions and ensured timely payout.
• Assisted customers with finance costs, terms, contractual obligations and available products and services.

Sales / Office Manager - The Victorian Garden Skincare

(2021-06 - 2022-08)

• Managed administration, customer accounts, stock receiving and dispatch, payment records, reconciliations, month-end statements and stock control.
• Handled walk-in customers, enquiries and complaints while identifying individual customer needs.

Senior Payroll Administrator - Singamandla Retail Solutions

(2020-03 - 2021-05)

• Processed payroll transactions, captured and verified timekeeping data, calculated pay including leave and overtime, and resolved payroll discrepancies.
• Maintained payroll records, prepared earnings and deduction summaries, handled pay queries, invoicing and site visits.

Customer Care Consultant / Sales Executive - Audi Menlyn – Pre-Owned / New

(2018-07 - 2020-03)

• Managed vehicle accessory sales, Tracker and Bidvest Bidtrack sales, product demonstrations, client development and contract negotiations.
• Built clientele, identified customer needs, loaded contracts, handled enquiries and complaints, monitored CSI and consistently worked toward and exceeded sales targets.

Grade 12 / Matric - Pretoria North High School

Pastel Version 14 Certificate - Pretoria Academy of Learning

Professional Make-Up Artistry Certificate - Face to Face Beauty and Make Up Design School