Manager and business partner - Purple house Smithfield Guesthouse - Free-State, South Africa
(2024-12)
Assistant Lodge Manager - Greenfire Game Lodge - Balule, greater Kruger Park, South Africa
(2023-09 - 2024-12)
9 room, 5-star Boutique game lodge focused 98% on the international Market
- Coordinating daily lodge operations, overseeing the Restaurant, Housekeeping, Guides.
- In charge of guest satisfaction, from check in to check out
- Assisting in cost controls, stocktaking and monthly reports.
Restaurant manager - Padstal Live Venue and Restaurant - Pretoria, South Africa
(2022-02 - 2023-08)
- Delivering superior food and beverage service and maximizing guest satisfaction
- Managing of over 100 staff members (rostering, employment, conflict resolution, appraisals) – minimized staff turnover by 50%
- Controlling operational costs and minimizing wastage by conducting weekly stock takes and daily line checks.
General Manager - The Smoke Pit - Northampton, United Kingdom
(2020-06 - 2021-12)
- Overall Operational control of the business, Creating Detailed reports on a daily, weekly and monthly basis for the owners.
- Managing over 30 staff members FOH and BOH ensuring smooth daily operations, working very close with the kitchen team to ensure a consistent food quality standard.
- Successfully completed a full refurb and reopen of the restaurant after covid lockdown.
- Assisting in Menu creation and marketing the business after lockdown, whilst working with local authority to adhere to safety procedures.
Assistant General Manager - Bills Restaurants - St Albans, United Kingdom
(2015-11 - 2020-05)
- Working Closely with the General manager in all financial aspect of the business (P&L management, stock taking wet and dry, compiling weekly reports for head office, Purchases)
- Promoting the brand in the local community using social media and creating word of mouth culture.
- Managing the restaurants good image and suggesting ways to improve, replying to feedback on TripAdvisor and dealing with guest complaints.
- Recommending ways to reach a broader audience by creating discount vouchers for locals, which increased footfall.
- Ensuring safety compliance by doing daily and weekly checks.
Assistant General Manager - The Gate Pub - Chorleywood, United Kingdom
(2012-12 - 2015-11)
- Working Closely with the General manager in all financial aspect of the business (P&L management, stock taking wet and dry, compiling weekly reports for head office, Purchases)
- As we were a village pub, I had to do weekly checks on the staff accommodations to ensure we comply with HMO UK standards.
- Daily Reconciliations on wet and dry stock by conducting line checks.
- Regularly reviewing product quality and final meals before being sent to guests.
- Reviewing and implementing staff files to adhere with head office compliancy.
Hotel restaurant Manager and Hotel Duty Manager - Distinction Hotel & Villas - Te Anau, New Zealand
(2010-08 - 2012-08)
- Overall control of restaurant operations of this 4-star hotels 120-seater restaurant.
- Co-ordinating with tour operators on a daily basis about breakfast, Lunch, Dinner Times and Menus.
- Working closely with Events manager to prep and plan for function such as wedding and conferences. We did roughly 20 weddings per year.
- Organizing Staff (Shifts, Leave, employment, HR) we were a seasonal hotel and I was in charge of employing international staff for peak season.
- Stock taking and controlling stock movements between sister hotels and mobile bars for functions.
- Working with the Chef to create new menus every season
- Checking guests in and out (in my Duty manager role)
- Daily inspections on hotel rooms and restaurant standards.
