Nicholene Jayapragasam

Since November 2021, I have worked as a Receptionist, Office Administrator, and Educator Assistant at Moorton Heights Primary School and Willow Park primary, where I have gained strong experience in school administration. My responsibilities include managing petty cash, receipts, banking, and invoices, as well as data capturing, document preparation, and maintaining organised filing systems to support efficient daily operations. What distinguishes me is my combined experience in administration and educational support.

In addition to office duties, I have assisted with lesson planning, supported struggling learners, marked homework, and developed reading activities in the library corner. This has given me a well-rounded understanding of both the administrative and academic needs of a school. I have strong communication and interpersonal skills, demonstrated through welcoming visitors, handling calls, managing correspondence, and building professional relationships with staff, parents, and external stakeholders.

My previous experience as a Debt Collector at Blake and Associates also strengthened my problem-solving skills and my ability to manage difficult situations with professionalism and respect. My attention to detail, dependability, and ability to manage multiple tasks make me a strong candidate for this position.

Debtors Account Manager - No Finance Cars (Johannesburg) - Johannesburg

(2026-04 - 2026-04)

Resigned due to relocation to KZN for family responsibilities

• Manage customer debtor accounts and maintain accurate payment records
• Follow up on outstanding payments by phone, email, and SMS
• Negotiate payment arrangements with clients and monitor adherence
• Resolve account queries, disputes, and payment-related issues professionally
• Capture and update customer information and payment activity on the system
• Prepare debtor age analysis and daily/weekly collection reports
• Reconcile accounts and allocate payments correctly
• Liaise with clients regarding overdue accounts and outstanding balances
• Ensure collection targets are met while maintaining good customer relationships
• Escalate problematic or non-paying accounts when necessary
• Provide excellent customer service and handle sensitive conversations professionally
• Work closely with the sales and admin teams to ensure account accuracy
• Maintain confidentiality of customer and financial information
• Assist with general administrative duties related to debtors' management

Office Administrator/Receptionist/Educator Assistant/Data Capturer - Willow Park Primary School

(2025-08 - 2026-03)

End of contract

• Capture marks and generate reports and mark schedules (e.g. Sam Sam's)
• Manage and maintain accurate student records
• Coordinate and respond to emails in a timely manner
• Prepare and disseminate newsletters to stakeholders
• Scan and digitize documents for record keeping
• Manage school finances, including fee collection, banking and event funds
• Oversee the operation of the school tuck shop, including stock procurement and management
• Handle petty cash and prepare financial reports (e.g. EFT, CPJ, and CRJ) for auditing purposes
• Provide photocopying services for learners, educators and exam papers
• Coordinate and manage new admissions and registrations
• Serve as non-educator member of the School Governing Body (SGB)
• Attend meetings, take minutes, and contribute to decision making processes

Office Administrator/Receptionist/Educator Assistant - Moorton Heights Primary School

(2021-11 - 2025-03)

Career advancement

• Capture marks and generate reports and mark schedules (e.g. Sam Sam's)
• Manage and maintain accurate student records
• Coordinate and respond to emails in a timely manner
• Prepare and disseminate newsletters to stakeholders
• Scan and digitize documents for record keeping
• Manage school finances, including fee collection, banking and event funds
• Oversee the operation of the school tuck shop, including stock procurement and management
• Handle petty cash and prepare financial reports (e.g. EFT, CPJ, and CRJ) for auditing purposes
• Provide photocopying services for learners, educators and exam papers
• Coordinate and manage new admissions and registrations
• Serve as non-educator member of the School Governing Body (SGB)
• Attend meetings, take minutes, and contribute to decision making processes

Debt Collector - Blake and Associates

(2018-10 - 2020-03)

Career advancement

• Debt Collector Agent
• Dealing with queries
• Assisting clients in a professional and courteous manner
• Updating the system
• Customer service
• Handling difficult clients and helping them resolve queries telephonically

Make liner - Milky Lane (Chatsworth centre branch) - Chatsworth

(2017-06 - 2017-09)

Part time job during school holidays and weekends

• Customer service
• Assisting customers
• Cashing up

Caregiver - Aryan Benevolent homes (ABH)

(2018-01 - 2018-09)

Found another opportunity

• Assisting with personal care
• Food preparation
• Supervising
• Feeding patients
• Dressing & grooming of patients
• Shopping for patients
• Housekeeping
• Help with daily living and other errands

Matric (Grade 12) - Asoka Secondary School (2018)