Nicole Heynes

I am a highly driven and results-oriented professional with extensive experience in administration, operations, team leadership and customer service. Throughout my career, I have developed a strong reputation for professionalism, reliability, attention to detail and delivering service excellence. My experience has equipped me with the ability to manage complex administrative functions, lead and motivate teams, oversee operational processes, contribute to key decision-making and build strong relationships with clients, suppliers and colleagues.

I thrive in fast-paced environments where accountability, efficiency and exceptional standards are essential. I am passionate about adding value, improving processes and contributing to organisational success. I bring a strong work ethic, a positive attitude and a commitment to continuous growth, and I am confident that my skills, experience and determination would make me a valuable asset to any organisation.

I welcome the opportunity to bring my experience, energy and dedication to a forward-thinking organisation where I can make a meaningful contribution and grow professionally. To secure a rewarding opportunity within a dynamic organisation where I can leverage my extensive administrative, operational and leadership experience to add meaningful value. I am driven by excellence, continuous improvement and achieving results, with a strong ability to lead teams, manage complex responsibilities and build positive relationships.

I seek to contribute my skills, experience and strong work ethic to an organisation that values integrity, performance and growth.

Cashier/Receiving Clerk - Game Mass Discounters

(2006 - 2017)

• Managed assigned cash float, accurately processed sales and monitored stock through the POS system.
• Provided professional customer service, resolved queries, and reported daily cash, stock and system discrepancies to management.
• Received and captured supplier stock and invoices, processed RTVs, and reported damaged or missing items.
• Conducted weekly and monthly stock takes, maintained accurate stock records, and coordinated inter-store stock requests.

Deputy Administration Manager - Game Mass Discounters

(2018 - 2026)

• Provide effective administrative and operational support across the department.
• Deliver service excellence to clients, suppliers and internal staff.
• Lead, manage and motivate a team, fostering teamwork, accountability and productivity.
• Manage the cash office, including accurate cash handling and financial administration.
• Capture and process invoices accurately and efficiently.
• Oversee the Frontline and Customer Service departments, ensuring professional and efficient service delivery.
• Manage extensive administrative functions and oversee the Facilities Department.
• Contribute to key operational and strategic decision-making within the store.
• Identify staff development needs and coordinate relevant training and skills development.
• Monitor and maintain high standards of customer service and operational efficiency.
• Contribute to a high-performing environment that has achieved consistent recognition for service excellence and customer satisfaction.
• Support business growth and performance through effective administration, team leadership and customer-focused operations.

Bachelor of Theology - River Word Institute (2022)

National Senior Certificate - Hopeful Leaders (2026)