Nicoleen Pietersen

I'm a Dedicated hospitality and operations professional with 7+ years of experience in catering, food service, housekeeping, and team leadership. Skilled in customer service, staff supervision, POS operations, inventory management, and maintaining high standards in fast-paced environments. Recognized for reliability, attention to detail, and strong communication skills.

WAITRESS at Spier Hotel & Restaurant (2025-10-30 – 2026-04-30)

• Private Host for the Villas (Butler)
• Operated POS system to process orders, handle payments, and manage table tabs accurately.
• Served guests in The Garden Room and The Veld restaurants for breakfast, lunch, and dinner.
• Completed wine experience training and assisted guests with wine selection and tasting information.
• Manage multiple tables during peak periods and public holidays while maintaining service standards.
• Coordinated with kitchen staff to ensure timely and accurate food and beverage delivery.

HOUSEKEEPER/TEAM LEADER at Edge Fitness Clubs (2025-03 – 2025-09)

• Supervised a team of cleaners to maintain hygiene and safety standards across gym facilities.
• Delegated tasks, monitored performance, and conducted quality checks.
• Addressed member complaints promptly and maintained high customer satisfaction.

PICKER&PACKER/ TEAM LEADER at Cfruit Differently (2023-08 – 2023-12)

• Packed and labeled fruit products for distribution, ensuring quality and accuracy.
• Promoted to Team Leader for the labeling department within 2 months.
• Managed labeling of containers and bottles, and oversaw packaging in the factory.

WARD HOSTESS/ WARD MANAGER at Western Province Caterers – Mediclinic Stellenbosch (2016-03 – 2022-01)

• Promoted from Ward Hostess to Ward Manager within 18 months.
• Supervised hostess team, conducted guest satisfaction surveys, and ensured service standards were met.
• Managed food and beverage orders, coordinated with kitchen staff, and handled stock control and monthly stock takes.
• Supported administrative tasks and assisted in kitchen operations to ensure smooth service delivery.

Grade 11 – Luckhoff High School (2008 – 2012)