Nicolene Wannenburg

I am a customer focused and results driven individual, equipped with extensive skills and expertise in finance, customer experience, operational, administrative, work professions.

My career span over 23 years in the following industries:

• Retail • Telecommunications

I pride myself on my exceptional leadership, strong communication skills, improvisational and problem-solving as well as analytical and organizational skills.

I do handle pressure effectively and manage all levels of conflict and/or difficult clients efficiently - aiming for beneficial outcomes for all parties involved. I am a fast learner, with an exceptional eye for detail. I am always willing to go the extra mile, be proactive and to do more than what is expected of me.

I regard integrity, discipline, respect, and mindfulness as my main personal values.

AREAS OF EXPERTISE

• Finance – sound knowledge for AR Processes with the ability to understand and interpret contracts as well as understand legal and financial terminology.
• Debtors Book
• Cashbook
• Credit Vetting
• Collections
• Retail and Customer Support
• Financial Management Reporting
• Procurement
• Fantastic customer service ethic
• High expectations for quality and attention to detail
• Self-directed, willing to experiment and not afraid to fail.
• Ability to work independently and remotely while being part of a bigger team.

Solution Design

• Customer Services
• Organizational skills
• Efficient time management
• Training
• Report Writing
• Audits
• Policies & Procedures
• Staff Development
• Software Systems & platforms
• Cash Management

Higher Certificate in Accounting Sciences – 4 distinctions

Unisa – University of South Africa – 2018