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Whenever I am dealing with a customer, I always explain things as simply as possible unless I know they have a higher level of financial literacy. When this approach is still not enough and it becomes clear that the customer is not understanding, I will try to find a new way to make it more relatable to them. I try to get to know customers when they come in and get service at the desk so that I have more to base conversations like this on when needed.
Having the opportunity as a temp at the bank, really opened doors for me to grow, learn, adapt in the banking sector. My professional working experience is about 7 years.
Recent qualification: Bachelor of Technology (NQF7) in Agricultural Management majoring in Financial Management IV.
