Grade RRR Teacher - Water's Edge - Cape Town
(2022-12 - 2023-06)
- Developed and implemented classroom routines to address varying student needs.
- Helped students explore concepts with engaging, learning-focused activities.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
- Incorporated multiple types of teaching strategies into the classroom.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Increased student literacy rates by implementing targeted reading strategies in individualized instruction plans.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
Reception and Administration - Beautiful Chaos Hair Artistry - Cape Town, South Africa
(2022-04 - 2023-01)
- Was the "face" of the firm, welcoming clients, conducting stock take, and placing all orders on behalf of the business.
- Provided exceptional leadership to the finance team, fostering professional development and individual growth among staff members.
- Boosted internal controls by conducting risk assessments and implementing appropriate mitigation strategies.
- Prepared bi-weekly payroll for 9 employees and maintained all associated files.
- Managed expense tracking and personnel vouchers.
- Monitored and compiled data and reports to present to leadership.
General Assistant - False Bay College - False Bay
(2022-09 - 2022-11)
This was a short-term contract that involved invigilating during exams, assisting students with obtaining the correct information for exams, assisting lecturers with marking of exam papers, and proofreading exam papers.
- Developed and maintained filing systems to facilitate easy access to information.
- Organized resources, records, and personnel to accomplish aggressive targets.
- Trained and supervised employees on office policies and procedures.
- Spearheaded new employee orientation for an efficient onboarding process.
Office Administrator/ Doctor's Assistant - The Hairfront - Cape Town, South Africa
(2017-04 - 2020-05)
- Made sure of the accurate capturing of client's personal information and ensured that accurate quotations were drawn up for clients.
- Trusted with ensuring that the practice had sufficient inventory and sourced the necessary medical tools and machinery.
- Kept track of patient recovery, arranged and organized meetings with service providers, and maintained the surgeon's and doctor's schedules.
- Followed up on patient documents, assisted in theatre, answered phone calls, and ensured all inquiries and emails were handled.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Recruited, interviewed, and hired employees and implemented a mentoring program to promote positive feedback and engagement.
- Optimized budget management by monitoring expenses, negotiating supplier contracts, and identifying cost-saving opportunities.
- Interacted with customers by phone, email, or in person to provide information.
- Elevated executive performance through adept calendar management skills that ensured punctual attendance at crucial appointments or engagements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Edited documents to improve the accuracy of language, flow, and readability.
- Assisted in the preparation and processing of payroll to facilitate prompt staff payments.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Receptionist/Operator - Fringe Vintage Salon/ Fringe Retro Salon - Simon's Town
(2014-02 - 2016-12)
- Made sure clients were booked in the appropriate time slots and appointed with the correct stylist.
- Answered phone calls, assisted stylists, and prepared clients for hair appointments.
- Kept track of inventory and saw to accurate filing and organization of information according to stylist requests.
- Handled assignments independently with good judgment and critical thinking skills.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Answered phones promptly and directed incoming calls to the correct offices.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Managed multiple tasks and met time-sensitive deadlines.
Operating Assistant - Indigo - Tokai
(2013-02 - 2013-12)
- Prep clients before the appointment with the hair stylist ensuring that they are comfortable and relaxed.
- Take bookings over the phone and in person.
- Optimized resource usage by managing inventory levels, ordering supplies, and maintaining equipment functionality.
- Performed wide-ranging administrative, financial, and service-related functions.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Reduced overhead costs with vigilant expense monitoring while maintaining a high standard of quality for materials or services utilized.
Operating Assistant - The Cutting Room - Long Beach
(2012-01 - 2012-08)
- Handled the front desk and dealt with clients in person, making sure they were directed to the appointed stylist.
- Answered phone calls, scheduled appointment bookings, and prepped clients before the stylist took over.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Excellent communication skills, both verbal and written.
