Nina Mabaso

Operations and Employee Relations Professional with 14+ years of experience within a multinational manufacturing environment, specializing in team leadership, workforce coordination, performance management, compliance, operational reporting, and employee support within regulated and unionised workplaces. Hold a Bachelor of Arts in Industrial & Organisational Psychology and is currently completing a BA Honours in Industrial & Organisational Psychology. Practical experience includes HR administration, employee relations support, grievance handling, disciplinary processes, performance improvement initiatives, labour law compliance, and policy implementation.

Assistant Shift Manager - Unilever

(2023-04 - 2025-10)

• Led and supervised production teams to achieve operational targets, ensuring compliance with quality, safety, productivity, and manufacturing standards.
• Monitored production KPIs, labour utilization, and operational performance, implementing corrective actions and continuous improvement initiatives.
• Coordinated workforce planning, shift scheduling, attendance management, and labour allocation while supporting cost control, productivity optimization, and operations.
• Conducted employee coaching, performance management discussions, and day-to-day team support, while assisting with disciplinary processes, employee relations matters, grievance handling, and policy compliance.
• Collaborated with cross-functional teams to resolve operational challenges, equipment issues, customer complaints, and compliance concerns.

Industrial Relations Intern - LabourNet

(2023-07 - 2023-09)

• Provided HR and Industrial Relations administrative support, including employee records management, documentation control, and compliance tracking.
• Assisted with employee relations matters, including grievance handling, fact-finding investigations, and disciplinary hearing preparation in line with labour legislation.
• Supported the implementation of Performance Improvement Plans (PIPs) and monitored documentation related to employee performance management processes.
• Assisted with policy reviews, retrenchment processes, and workplace compliance activities while maintaining confidentiality and accurate record-keeping.

Technical Operator - Unilever

(2011-10 - 2023-03)

• Operated, monitored, and maintained production equipment to ensure safe and uninterrupted manufacturing operations.
• Monitored equipment performance, identified process errors, and worked with engineering and maintenance teams to troubleshoot issues.
• Recorded and analyzed production data, downtime reports, and operational metrics to support performance monitoring.
• Assisted with product changeovers, line setup activities, and process adjustments to maximize production output, minimize waste, and maintain product quality standards.
• Supported shift coordination, attendance administration, workplace safety compliance, and effective communication during shift handovers to ensure smooth operational continuity.

Technical Operator (Temp) - Unilever

(2009-09 - 2011-09)

• Operated manufacturing equipment and supported production processes to ensure products were produced safely.
• Assisted with machine setup, line preparation, product handling, and operational activities to maintain production flow.
• Monitored product quality and production performance, identifying and reporting equipment faults, process deviations, and operational risks to supervisors.
• Maintained compliance with health, safety, hygiene, and quality procedures while supporting a safe and efficient manufacturing environment.

Financial Advisor - Old Mutual

(2008-02 - 2009-08)

• Built and maintained client relationships while providing guidance on financial products and services to meet individual needs.
• Managed client documentation, record keeping, and administrative processes, ensuring accuracy and compliance with company requirements.
• Delivered customer service, resolved queries, and supported business development through stakeholder engagement.

Bank Teller - FNB

(2004-06 - 2008-01)

• Processed customer transactions accurately, including deposits, withdrawals, and account-related requests, in line with banking procedures.
• Delivered high-quality customer service by assisting clients with enquiries, resolving issues, and supporting daily branch operations.
• Maintained accurate records, cash controls, and compliance with operational and regulatory requirements.

BA Honours - Industrial and Organisational Psychology - University of South Africa

Bachelor of Arts - Industrial & Organizational Psychology - University of South Africa (2023)

Higher Certificate - Economic & Management Sciences - University of South Africa (2019)