Nisha Deonarain

Results-driven retail professional with extensive experience in skincare, leadership and team development. Currently a Key Holder, Skincare Architect and Skincare Trainer at ARC Stores Gateway, responsible for delivering exceptional customer experiences, driving sales, training teams and upholding the highest operational standards. I am currently in Year 3 of my Bachelor of Commerce (BCom) with a core focus in Human Resource Management, building expertise in people management, organisational development and HR practices to advance my career in the HR field.

Skincare Architect | Key Holder | Skincare Trainer - ARC Stores Gateway

• Brand communications
• Innovative customer experiences
• Stock merchandising
• Admin
• Cash control
• Assisting in various departments
• House keeping
• Visual merchandising & shoppability
• Stocktakes
• Opening and closing of store
• Supervisory operations
• Till operations & head cashier
• SOP enforcement & audit compliance
• Assisting with Store Financial Report
• First aider
• Training skincare within the KwaZulu Natal region

Private Tutor – Grades 1–9 - Private

• Assisting with Creche learners

Volunteer Work - Fairyland Creche & Hope Academy

• Assisting with Creche learners
• Assisting with Grade 1–8 learners

Store Manager - Superfine Gateway

• Securing open and close
• Training team members
• Payroll
• Reaching targets
• Stock operations
• Visual merchandising
• Admin
• Reporting timeously to superiors
• Customer service
• Giving feedback to staff
• Creating brand awareness
• Stock takes
• Creating future leaders
• Ensuring shoppability is up to standards
• Ensuring housekeeping is on point

Counter Manager - Black Up Gateway

• Driving sales & reaching targets
• Managing paperwork (written & on system – Word, Excel, emails, system operations)
• Ensuring shoppability is in check
• Managing and motivating a team
• Managing daily counter operations
• Ensuring visual merchandising & housekeeping standards are maintained
• Upholding excellent customer service
• Growing clientele base and business
• Stock orders, balancing invoicing
• Maintaining a standard for makeovers
• Communicating with superiors timeously and efficiently
• Eventing and promotions

Beauty Advisor - Clarins – Stuttafords Gateway

• Driving sales & teaching targets
• Managing paperwork (written & on system – Word, Excel, emails, system operations)
• Ensuring shoppability is in check
• Eventing and execution of promotions

Sales Assistant & Cashier - Phoenix Plaza

• Making sure housekeeping is done
• Playing department stock order
• Merchandise & unpacking of stock
• Delivering great customer service

Voluntary Admin - Careplus Ambulance Service / TM Landscaping

• Microsoft Office – spreadsheet / checklist / letters
• Invoicing

Matric - PalmView Secondary (2012)

Bachelor of Commerce (BCom) - Human Resource Management - Richfield