Njabulo Xaba
Customer-focused and detail-oriented professional with hands-on experience in retail and healthcare environments
Cape Town, City of Cape TownMember since November 22, 2025
Customer Service & Client RelationsAdministrative Support & SchedulingData Entry & Record KeepingExcellent Communication (Phone, Email, Chat)Calendar ManagementReport WritingEminenceMicrosoft Office
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About
Customer-focused and detail-oriented professional with hands-on experience in retail and healthcare environments. Skilled in client communication, administrative support, and problem-solving. Proven ability to manage customer queries, coordinate schedules, and maintain high service standards. Seeking an entry-level remote role where I can contribute, learn, and grow.
Experience
DISPENSING OPTICIAN - NEOVISION OPTOMERIST - South Africa
(2024-06)
- Accurately interpret prescriptions and take precise facial and frame measurements to ensure proper fit.
- Perform frame adjustments and fittings to ensure optimal comfort and alignment
- Maintain accurate records, process lab orders, and ensure timely delivery of custom eyewear.
- Managed appointment bookings for eye tests and follow-ups, ensuring efficient scheduling and seamless patient flow throughout the practice.
- Assist Patients in Selecting eyewear that suits their prescription, lifestyle, offering expert advice on frames, lenses and coatings.
- Pre-testing using the Autorefractor.
- Liaised with medical aids providers to obtain authorizations, confirm benefits and ensure accurate billing and claims processing.
Education
DIPLOMA IN DISPENSING OPTICIANRY - Dispensing Opticianry - CAPE PENINSULA UNIVERSITY OF TECHNOLOGY (2022 - 2024)
NATIONAL SENIOR CERTIFICATE - General Education - ST MARTIN DE PORRES HIGH SCHOOL (2020)
