Njabulo Xaba

Customer-focused and detail-oriented professional with hands-on experience in retail and healthcare environments. Skilled in client communication, administrative support, and problem-solving. Proven ability to manage customer queries, coordinate schedules, and maintain high service standards. Seeking an entry-level remote role where I can contribute, learn, and grow.

DISPENSING OPTICIAN - NEOVISION OPTOMERIST - South Africa

(2024-06)

• Accurately interpret prescriptions and take precise facial and frame measurements to ensure proper fit.
• Perform frame adjustments and fittings to ensure optimal comfort and alignment
• Maintain accurate records, process lab orders, and ensure timely delivery of custom eyewear.
• Managed appointment bookings for eye tests and follow-ups, ensuring efficient scheduling and seamless patient flow throughout the practice.
• Assist Patients in Selecting eyewear that suits their prescription, lifestyle, offering expert advice on frames, lenses and coatings.
• Pre-testing using the Autorefractor.
• Liaised with medical aids providers to obtain authorizations, confirm benefits and ensure accurate billing and claims processing.

DIPLOMA IN DISPENSING OPTICIANRY - Dispensing Opticianry - CAPE PENINSULA UNIVERSITY OF TECHNOLOGY (2022 - 2024)

NATIONAL SENIOR CERTIFICATE - General Education - ST MARTIN DE PORRES HIGH SCHOOL (2020)