Nkaiseng Mokwele

Senior Business Analyst & Acting Senior Product Manager - MultiChoice

(2023-01)

Lead cross-functional teams delivering digital products and platform enhancements across DStv consumer platforms.
Own requirements discovery, backlog prioritisation, roadmap planning and delivery alignment with Product Owners and engineering teams.
Led business requirements for the Discovery Bank Miles integration, enabling customers paying through Discovery Bank to automatically earn Discovery Miles via secure payment and API integrations.
Led the business analysis and technical requirements for the Namola decommissioning programme, defining the approach for safely decommissioning services and unplugging API integrations with minimal customer impact.
Delivered enhancements to the DStv Rewards platform, enabling customers to redeem Rewards Coins for products and services, supporting customer engagement and gamification.
Produced business requirements and API integration specifications supporting payment processing, voucher redemption, customer onboarding and third-party integrations.
Partnered with software engineering, architecture, QA and operations teams from discovery through implementation, testing and production support.
Facilitated stakeholder workshops across Product, Technology, Finance, Marketing and external partners.
Supported governance, executive reporting, release planning, operational readiness, risk management and delivery tracking across strategic initiatives.

Business Analyst - Standard Bank

(2020-12 - 2023-06)

Delivered strategic banking initiatives supporting retail lending and dealer finance platforms.
Led business analysis for a nationwide rollout to more than 2,000 dealerships, integrating front-end customer channels with back-end credit assessment platforms.
Defined functional and non-functional requirements for API-enabled integrations supporting lending and payment workflows.
Collaborated with UX, engineering and business teams to simplify customer journeys and improve digital application experiences.
Created user stories, acceptance criteria, roadmaps and supported backlog refinement, sprint planning and release delivery.

Project Coordinator / Product Owner - Standard Bank

(2019-05 - 2020-11)

Acted as Product Owner for retail lending products including Contract Origination and In-life Servicing.
Managed product backlog, sprint goals and delivery across multiple Scrum teams.
Translated business needs into prioritised user stories and collaborated with engineering teams to enhance digital banking capabilities.

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