Service Support Consultant
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I am an experienced Customer Service, and marketing brand, providing high-quality service to customers and stakeholders, and ensuring customer satisfaction through effective communication and customer interaction.
This describes the work experience of various employees in various roles within Vodacom SAS, including customer services agents, TGF ONE2ONE, NSFAS, and CPUT coaching and mentoring.
The main purpose of the job is to handle inbound telephonic queries, webchat, email, and social media inquiries, troubleshoot programs, provide information, and handle complaints regarding NSFAS products and services. The employee also provides support to mentees and offers direction, advice, feedback, and support. The job focuses on managing queries across the NSFAS value chain, ensuring information sharing and dissemination, managing escalations, and providing recovery support.
Education, training, and qualification: Bachelor's degree in Entrepreneurship from Cape Peninsula University of Technology, major modules in Financial Management, Small Business Management, Communication, Marketing, Mercantile Law, Business Computer Applications, Economics, Small Business Operations, and Entrepreneurship Practice.
