Nkanyiso Mshumi

Assisting with Audio and Visual at the lecture hall Undertaking analysis, diagnosis and resolution of client problems via phone, email and face to face contact Raising and maintaining incident tickets and problem records

Audio and Visual assistant at University of Johannesburg (2022-06 – 2022-11)

• Assisting with Audio and Visual at the lecture hall
• Undertaking analysis, diagnosis and resolution of client problems via phone, email and face to face contact
• Raising and maintaining incident tickets and problem records
• Producing documentation and reports to a high standard
• Testing and evaluating new technology
• Setting up a system for lesson
• Monitoring IT network to ensure availability to all users
• Troubleshooting and providing resolution

IT Technical Support Assistant at Chief Luthuli Primary no2 (2023-02 – 2024-07)

• Providing first level technical support to clients
• Raising and maintaining incident tickets and problem records
• Producing documentation and reports to a high standard
• Testing and evaluating new technology
• Monitoring IT network to ensure availability to all users

Grade 12 – Manzamnyama S.S.S (2016 – 2016)

NCV L2 – Electrical in Electrical Infrastructure and Construction – Ekurhuleni east TVET College (2018 – 2018)

Technical Support NQF Level 4 in Technical Support & Help Desk – Kezla Investments (Training & Development Project Management) (2021 – 2023)

Advanced Certificate in Project Management Skills Programme in Project Management – Kezla Investments (Training & Development Project Management) (2021 – 2023)