Nkhensani Zitha

Detail-oriented hospitality professional with experience in a 5-star hotel environment and administrative support roles. Strong background in guest service, record accuracy, and cross-department coordination. Knowledgeable about room standards, guest expectations, and operational procedures. Seeking to transition into a Reservations role where I can contribute to personalised guest service, accurate booking management, and revenue optimisation.

Housekeeping at Emperor's palace (2019-04 – 2020-02)

• Delivered personalised service to guests, responding promptly and professionally to requests and special requirements.
• Developed strong knowledge of room categories, layouts, amenities, and property features.
• Ensured rooms were prepared according to booking requirements and luxury standards.
• Communicated room status updates accurately to support front desk and reservations planning.
• Reported maintenance issues and safety concerns to ensure guest satisfaction and operational efficiency.
• Handled guest belongings with care and maintained strict confidentiality.
• Followed hotel health, safety, and security procedures at all times.

Admin assistant at Muswanama Primary School (2024-07 – 2024-12)

• Managed admissions, registrations, and withdrawal documentation accurately and confidentially.
• Maintained detailed learner records, files, and attendance registers.
• Ensured data integrity by regularly updating and verifying records.
• Assisted with report preparation, scheduling, and timetable coordination.
• Communicated professionally with parents and stakeholders via phone and email.
• Supported smooth coordination between departments to meet deadlines.

Grade 12 – Phayizani high school

National diploma in Ecotourism Management – Tshwane university of technology